Facebook

Facebook is a leading social media platform where users connect, share content, and engage with brands. It serves as a vital channel for customer feedback and community building.

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Why connect Facebook with Chattermill?

By integrating Facebook with Chattermill through our Social CX Analytics offering, you can analyze text from posts and comments related to your brand. We can also analyse direct messages from Facebook Messenger if you choose to share them with us, so you can keep track of the unique insights which customers share when reaching out to you directly. Chattermill’s Lyra AI processes this data to identify sentiment trends and key themes, providing insights into customer perceptions and experiences shared on Facebook.

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Key features of the Facebook and Chattermill integration:

• Analysis of brand-related posts and comments, and direct messages if you choose to share that information with us
• AI-driven sentiment and theme extraction
• Unified dashboard for comprehensive social insights
• Real-time monitoring of customer feedback

We can also analyse direct messages from Facebook Messenger if you choose to share them with us, so you can keep track of the unique insights which customers share when reaching out to you directly.