Feedback analytics platform
Turn feedback into actionable intelligence with AI customer feedback analytics software
Unify customer feedback from every channel, then use AI feedback analysis to surface the themes, sentiment, and drivers that guide decisions for CX, Product, Support, and VoC teams.
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How it works
How customer feedback analytics works
Unify customer feedback from any source
Consolidate surveys, reviews, support tickets, social media, and voice calls into one unified view, so no signal gets lost between tools.
Analyze unstructured text with AI
Lyra AI analyzes unstructured text with unparalleled accuracy and explains why issues occur, so you get intelligence you can act on.
Get powerful and granular customer insights
See actionable intelligence linked to NPS, CSAT, retention, and revenue, so you know which customer issues to prioritize based on ROI.
Integrations
Combine feedback from multiple sources
Integrate surveys, app reviews, support ticket data, and social media into one customer feedback analytics platform, so you can see the full picture of the customer experience.
View all integrations
Zendesk
Analyze all your Zendesk data for support ticket analysis.
Trustpilot
Connect Trustpilot to Chattermill to extract insights from your reviews.
Qualtrics
Integrate Qualtrics to analyze all your surveys and support data.
Intercom
Integrate Intercom to see emerging issues and act before they escalate.
AI feedback analysis
Automate customer feedback analysis across every channel
Manual analysis doesn't scale. Automated feedback tagging and AI theme detection turn thousands of comments, in any language, into insights in minutes.
Explore the platform
Proprietary AI technology
Lyra AI was trained specifically for customer intelligence. It turns feedback into actionable insights with precision, so you can find the root cause behind every issue.
Taxonomy
Get reliable, consistent insights at scale with AI that classifies every piece of feedback and automatically organizes it into categories and themes, saving you hours of manual work.
Aspect-based sentiment analysis
Use advanced technology to analyze unstructured text contextually rather than relying on keyword matching, allowing for deeper analysis.
AI agent for CX
Get analyst-grade answers to any business question, instantly
Stop spending hours on finding issues and opportunities in your customer feedback. Lyra Agent analyzes signals from every touchpoint at full scale, automatically.
See Lyra Agent in action
AI agent for CX
Bring agentic insights into your workflow with an agent that surfaces feedback trends and signals, and turns them into answers you can act on.
Answers any question
Diagnose NPS or CSAT shifts, spot churn signals, and understand why customers return products — Lyra Agent has the context to answer it all.
Proactive customer insights
Lyra Agent monitors your voice of customer data 24/7, automatically surfacing what you weren't looking for — spikes, bugs, big opportunities.
Feedback analytics
Connect CX to your business outcomes and prove the ROI of customer experience
Struggling to understand what's driving NPS or churn? Use feedback data to answer business questions and tell the story to key stakeholders, leading to faster, more informed decisions.
Reports & dashboards
Track metrics, monitor trends, compare data over time – across different teams and use cases.
Impact analysis
Spot patterns and pinpoint what’s impacting your key metrics, both positively and negatively.
Metrics tracking
Monitor key metrics like NPS, CSAT and customer sentiment – and how and why they change over time.
Anomaly detection
Identify risks and data spikes instantly, keeping your team aligned and ready to respond.
Strategic & precision insights
Surface every precise issue and opportunity from your feedback, so you know exactly where to focus.
“Chattermill’s impact permeates all levels of the company. It plays a crucial role in shaping UX decisions, payment method launches, and feature introductions.”
“We've implemented numerous changes to better meet customer needs, which have resulted in new revenue streams, new brands, and new product options. Much of this progress has been guided by customer feedback, with Chattermill playing a key role in our ability to understand and act on these insights.”
“Chattermill enables us to go to our leadership team and say, ‘We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers.’ This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities.”
Sharing & collaboration
Share customer insights with all your teams
Use Chattermill to break down data silos and help teams work toward the same goals. It gives CX, Support, Product, and Revenue teams access to actionable insights, all in one place.
Connect to any agent
Plug customer intelligence into the AI agents via MCP. Ask any question, get reliable answers – with enterprise-grade protection.
Works with your stack
Share customer insights where your team already works — email, Slack, or Jira, automatically.
Automated workflows
Automate insight sharing across teams — so everyone stays informed and collaboration flows naturally.
Spaces
Create a dedicated space for your team, product, or project — no noise, just the signal your team cares about.
Security & control
Control access with customizable roles — from editing rights to view-only — so the right people see the right data.
Our customers
How teams like yours are seeing real success
See how world-leading teams use Chattermill to cut through the noise and spot their biggest opportunities — delivering results their CEOs actually care about.
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SECURITY & COMPLIANCE
Enterprise-grade platform built for trust
Enterprise-ready by design. Manage multiple teams, control access, and ensure PII compliance within an interface built for the modern enterprise organization.
SOC 2 Type II
GDPR & CCPA COMPLIANCE
ISO 27001
SSO
ACCESS CONTROLS
PII REDACTION
See Chattermill in action on your own feedback
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