TSB and Chattermill extend partnership to provide customer insights and align teams around customer experience.

Chattermill, the Customer Experience Intelligence platform, is thrilled to announce a collaboration with TSB, the retail and commercial bank, to power conversational banking and contact centre teams with customer insights.

Building on a successful partnership that saw TSB pinpoint the essential drivers of Net Promoter Score (NPS), TSB has now turned to Chattermill to align TBS teams around their Customer Experience (CX) data.

Mikhail Dubov, co-founder and CEO of Chattermill, expressed his enthusiasm about the partnership:

“We are delighted to further our partnership with TSB. We are inspired by TSB’s Do What Matters 2025 plan which shows their deep commitment to their customers. Aligning their teams around customer feedback insights, will enable them to understand customers’ needs and challenges so they can exceed customer expectations.”

Paul Samuels, Consumer Research and Insights Manager at TSB commented:

“At TSB we believe understanding our customers is essential. With Chattermill, we are equipped with the best technology to generate precise, reliable and contextual insights that match our strategic goals.

This collaboration will empower us to gain deeper insights into the customer support experience, drive excellence in our service delivery and ensure that we continue to provide exceptional value to our customers.”