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Celebrating
The Champions Enabling Experience-Led Growth
Making customers happy certainly requires team work, but many individuals go the extra mile. These champions are not just participants—they are influencers, advocates, and thought leaders who share their expertise, inspire innovation, and elevate the role of CX within their organizations in driving business success through customer excellence. Whether through speaking at industry events, sharing their learnings, serving on advisory boards, or finding creative ways to make magic and unique experiences, these individuals are pushing the boundaries of what’s possible in the CX space. Their ongoing commitment to Experience-Led Growth deserves to be celebrated as they inspire others to follow their lead.
Abdul Khaled
Head of Digital & Customer Experience
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Abdul Khaled is a true CX star whose energy and passion for customer experience are unmatched. As Head of Digital & Customer Experience at E.ON Next, Abdul has built an award winning team dedicated to delivering innovative solutions that enhance customer interactions. Beyond his leadership role, Abdul is a regular speaker at events and podcasts, always sharing his insights into how CX drives success in the energy sector. His dedication to transforming customer experiences has solidified his reputation as a standout figure in the industry.
Stefan Platteau
Director of Global Customer Strategy & Analytics
Stefan Platteau is a distinguished leader at HelloFresh, where his strategic leadership has deeply integrated customer feedback into operational teams. By combining quantitative and qualitative customer feedback analysis, Stefan has led HelloFresh to improved customer retention, higher basket values, and a significant reduction in negative sentiment around convenience and cooking times. In addition, HelloFresh uses customer insights to directly improve their product offerings and even launch new brands.
His ongoing commitment to CX excellence and his ability to innovate within the space make him a respected leader and an inspiring figure in the customer experience community.
Julia Zuber
Customer Insights Lead
Julia’s impact on customer experience at Limehome has been nothing short of transformational.
Her superpower lies in her attention to detail - she knows that in CX, small changes can amount to unforgettable experiences. Her analysis of insights has led to Limehome offering smaller pillows, as guests complained they were too big, as well as offering small personal gifts like toothbrushes or earbuds, things that are easily forgotten but can have a detrimental impact on a guest’s experience.
This deep understanding of their customers enabled Limehome to increase its NPS scores by 10-15 points and made Julia the winner of the Chattermill CX MVP award.
Sara Huier
Voice of the Customer Expert
Sara Huier knows that supporting customers isn’t enough, she actively listens to customers and integrates their feedback into Qonto’s growth strategy. As a key speaker at Chattermill's events, Sara has consistently shared her expertise on leveraging customer intelligence to improve organizational performance. Her proactive approach has allowed Qonto to save over 80 hours of manual data processing, streamlining workflows and improving customer satisfaction. In addition, Sara is always willing to explore new approaches and tools, being one of our first customers to test our latest data source, Speech Analytics.
Eli Weiss
VP of Retention Advocacy
Eli Weiss’s leadership at Yotpo has made him a go-to figure in the retention and CX space. Beyond his role at Yotpo, Eli’s commitment to educating the CX community through his newsletter All Things CX and Retention (we’re big fans!) and speaking engagements has earned him a reputation as a thought leader. His focus on retention strategies, customer education, and feedback-driven growth continues to inspire organizations seeking to improve their customer relationships and retention strategies. He also hosts and participates in regular events that bring CX leaders in the retail space together.
Chloe Ward
Сustomer Insights Lead
Chloe Ward has driven Uber’s customer experience initiatives to new heights, ensuring even the most negative reviews can become a good experience. As a Chattermill Champion, Chloe has generously shared her insights at various events, particularly focusing on the role of AI in CX. Her work in integrating AI to enhance decision-making and personalize interactions demonstrates her commitment to pushing the boundaries of what’s possible in CX. Chloe’s leadership is helping shape the future of customer service and inspiring others in the field.
James McGhee
Operations Director
James McGhee is a seasoned CX leader who excels at managing large-scale customer operations. His belief that positive agent experiences are directly linked to customer satisfaction has led to significant improvements in Footasylum’s customer service. A passionate advocate for CX leadership, James regularly shares his insights on empathy, adaptability, and team empowerment—key traits that drive success in any customer experience initiative. In addition, James has a sharp sense of humour, we definitely recommend you follow him on LinkedIn!
Adam Mills
Head of Insight, Loyalty & Strategy
Adam Mills has led The Wine Society’s efforts to integrate customer insight into its service offerings, fostering deeper loyalty and driving business growth. With a background in brand strategy and marketing optimization, Adam has consistently delivered results that enhance the customer experience and reinforce the importance of customer loyalty. His leadership continues to shape the CX landscape at The Wine Society, solidifying his position as a CX champion.
Jade Roberts
General Manager, Customer Experience
Jade Roberts has been instrumental in shaping the customer experience strategy at Monica Vinader, turning what was a CX initiative into a customer centric revolution. She knows that for it truly affect the end customer, all departments must be aligned around the same insights. This approach won Monica Vinader the Best CX Initiative award in 2023. As a Chattermill Champion, Jade’s thought leadership on AI’s role in CX continues to inspire and empower the broader CX community to embrace new technologies and improve customer satisfaction.
Ariel Morgan
Senior Product Marketing Manager
Ariel Morgan stands out as a leading voice in the customer experience space, blending strategic product marketing with deep operational expertise. She’s Senior Product Marketing Manager now but she started in CX and keeps the customer close to everything she does. She ensures the voice of the customer plays a central role throughout the entire product development process from discovery to post launch. Ariel’s advocacy for Experience-Led Growth and her ongoing contributions to the community continue to shape the future of customer experience across industries.
Ryan Tamminga
Senior Vice President, Product and Services
Ryan Tamminga’s leadership at Alchemer has helped bridge the gap between customer experience and business performance. He is keenly focused on the role of Open Text Analytics, encouraging business leaders who want to thrive to look beyond quantitative metrics, so that they can benefit from the true depth of customer feedback. His focus on promoting the “why” behind customer experience metrics like CSAT and NPS is one of the reasons we’re so proud of our strategic partnership with Alchemer.
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