Impact Analysis

Your NPS is More Than Just a Score

CX leaders spend a lot of time trying to understand their Net Promoter Score. But NPS doesn’t provide much value if it can’t be made actionable. With Impact Analysis, you can understand which trends impact your NPS, understand the "why" behind your score, and get insights that will enable you to make smarter CX decisions.

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Discover what's driving NPS changes

Do you know why your NPS score is the way it is? With Impact Analysis, you can find out why it dropped or increased, drill down into specific drivers, and find the underlying causes. Chattermill lets you dive deeper to find out exactly what's driving change.

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Measure how customer feedback changes over time

No more spending long hours searching for actionable insights. Now you can easily compare results over time, month to month, or year over year. See NPS changes in one view and highlight the most relevant trends without lifting a finger.

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Enable your team by giving direction for change

Don't let your big, strategic goals be limited to NPS score improvements. Instead, empower the team by sharing valuable insights that allow change with confidence. Answer challenging questions right on the spot, add NPS driver analysis to your exec presentations and make a true impact with data-driven ideas for improvement.

What can Impact Analysis reveal?

Why did your NPS score drop last month? What's causing your first-time buyers to become detractors? What can you change to improve your customer experience? Slice and dice NPS into particular customer segments, verticals, or products in real-time and in a single dashboard with Impact Analysis.

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