Discover what’s driving your scores to change

NPS, CSAT, sentiment score. Understand which trends impact your key metrics, understand the "why" behind your scores, and get insights that will enable you to make smarter CX decisions.

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Measure how customer sentiment changes over time

No more spending long hours searching for actionable insights. Now you can easily track customer sentiment over time, compare results month to month, or year over year. See key changes in one view and highlight the most relevant trends without lifting a finger.

Enable your team by giving direction for change

Don't let your big, strategic goals be limited to score improvements. Instead, empower the team by sharing valuable insights that allow change with confidence. Answer challenging questions right on the spot, add impact analysis to your exec presentations and make a true impact with data-driven ideas for improvement.

What can Impact Analysis reveal?

Why did your NPS score drop last month? What's causing your customers to be unhappy? What can you change to improve your customer experience? Slice your data into particular customer segments, verticals, or products in real-time and in a single dashboard with Impact Analysis.