Discover What’s Driving Your Scores to Change
CX leaders spend a lot of time trying to understand metrics like their Net Promoter Score and customer sentiment. But neither provide much value if they can’t be made actionable. With Impact Analysis, you can understand which trends impact your metrics, understand the "why" behind your scores, and get insights that will enable you to make smarter CX decisions.
Your NPS is more than just a score
Do you know why your NPS score is the way it is? With Impact Analysis, you can find out why it dropped or increased, drill down into specific drivers, and find the underlying causes. Chattermill lets you dive deeper to find out exactly what's driving change.
Measure how customer sentiment changes over time
No more spending long hours searching for actionable insights. Now you can easily track customer sentiment over time, compare results month to month, or year over year. See key changes in one view and highlight the most relevant trends without lifting a finger.
Enable your team by giving direction for change
Don't let your big, strategic goals be limited to score improvements. Instead, empower the team by sharing valuable insights that allow change with confidence. Answer challenging questions right on the spot, add impact analysis to your exec presentations and make a true impact with data-driven ideas for improvement.
What can Impact Analysis reveal?
Why did your NPS score drop last month? What's causing your customers to be unhappy? What can you change to improve your customer experience? Slice and dice your data into particular customer segments, verticals, or products in real-time and in a single dashboard with Impact Analysis.
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