Discover what’s driving your scores to change
NPS, CSAT, sentiment score. Understand which trends impact your key metrics, understand the "why" behind your scores, and get insights that will enable you to make smarter CX decisions.
Your NPS is more than just a score
Do you know why your NPS score is the way it is? With Impact Analysis, you can find out why it dropped or increased, drill down into specific drivers, and find the underlying causes. Chattermill lets you dive deeper to find out exactly what's driving change.
Measure how customer sentiment changes over time
No more spending long hours searching for actionable insights. Now you can easily track customer sentiment over time, compare results month to month, or year over year. See key changes in one view and highlight the most relevant trends without lifting a finger.
Enable your team by giving direction for change
Don't let your big, strategic goals be limited to score improvements. Instead, empower the team by sharing valuable insights that allow change with confidence. Answer challenging questions right on the spot, add impact analysis to your exec presentations and make a true impact with data-driven ideas for improvement.
What can Impact Analysis reveal?
Why did your NPS score drop last month? What's causing your customers to be unhappy? What can you change to improve your customer experience? Slice your data into particular customer segments, verticals, or products in real-time and in a single dashboard with Impact Analysis.
Integrate feedback data from any source to get insights
Chattermill natively integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Transform feedback into precise customer insights
Book time for a zero commitment personalized walkthrough of Chattermill with one of our experts - no strings attached.
We'll discuss your challenges and show you how Chattermill helps:
Instantly transform feedback into reliable customer insights
Discover emerging trends without any manual analysis
Surface the most common customer issues and pain points
See Chattermill in action
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