Perfect your CX strategy and drive loyalty and retention
Discover the world of customer intelligence with dedicated CX metrics and flexible segmentation options to help you understand the voice of your customers.
Track key CX metrics
Measuring data is important for creating an effective CX strategy. See the full picture of your customers' reality across various metrics designed to help you drive loyalty and retention, including: NPS, CSAT, review scores, net sentiment, positivity and negativity index, or sentiment distribution.
Deliver precise insights at every level
Compare different metrics, data types or time periods, and use beautiful graphs to visualize your data in a series of interactive charts. You can track everything from high-level trends to granular differences between App Store and Google Play reviews.
Discover what's driving NPS changes with Impact Analysis
Analyze the drivers of your NPS to identify emerging trends faster. This will help you understand why your NPS score dropped or increased and drill down into specific themes and underlying causes.
Export data
Easily export data to PDF or PNG and add it to your executive presentations. Share insights with your team to empower your organization by giving direction for change and improvement.
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See Unified Customer Intelligence in action
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.