Perfect your CX strategy and drive loyalty and retention
Discover the world of customer intelligence with dedicated CX metrics and flexible segmentation options to help you understand the voice of your customers.
Track key CX metrics
Measuring data is important for creating an effective CX strategy. See the full picture of your customers' reality across various metrics designed to help you drive loyalty and retention, including: NPS, CSAT, review scores, net sentiment, positivity and negativity index, or sentiment distribution.
Deliver precise insights at every level
Compare different metrics, data types or time periods, and use beautiful graphs to visualize your data in a series of interactive charts. You can track everything from high-level trends to granular differences between App Store and Google Play reviews.
Discover what's driving NPS changes with Impact Analysis
Analyze the drivers of your NPS to identify emerging trends faster. This will help you understand why your NPS score dropped or increased and drill down into specific themes and underlying causes.
Export data
Easily export data to PDF or PNG and add it to your executive presentations. Share insights with your team to empower your organization by giving direction for change and improvement.
Integrate feedback data from any source to get insights
Chattermill natively integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Transform feedback into precise customer insights
Book time for a zero commitment personalized walkthrough of Chattermill with one of our experts - no strings attached.
We'll discuss your challenges and show you how Chattermill helps:
Instantly transform feedback into reliable customer insights
Discover emerging trends without any manual analysis
Surface the most common customer issues and pain points
See Chattermill in action
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