Unify All Your Customer Feedback in One Place
When AI takes on the burden of unifying and categorising customer feedback in real time, your team gains clarity and confidence on how the pieces of the puzzle fit together.
Get a single view of the voice of the customer
Chattermil integrates with 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, chat messages, and more. It unifies insights across the entire customer journey into a single view, breaking data silos and giving your team a shared understanding of the voice of the customer.
Group comments into themes 10x faster with AI
No more copying and pasting comments into spreadsheets and manually tagging conversations. With Chattermill, you can use our machine-learning models to categorise your customer feedback or create custom themes specific to your needs. Both will save you hours reading, tagging, and analysing unstructured feedback.
Pinpoint powerful insights with intelligent filters
Filter your customer comments by date, company name, product, and more. Separate power users from occasional buyers, SMB customers from enterprise, and advocates from detractors. Now you can analyse the voice of the customer in hundred different ways, and faster than ever before.
Remove translation barriers, and get complete visibility into your CX
Chattermill supports 100+ languages, more than any other solution on the market. Our advanced machine learning models analyse feedback in the original language and translate it into English so you can easily analyse comments in both language versions.