Eliminate manual analysis.
Gain instant customer insights.
Analyze large volumes of unstructured text feedback data in seconds, uncover customer insights, build custom dashboards, and use automated reports to deliver insights to the right teams.
The #1 platform for leading companies that match the customer voice across all their teams
You can’t respond quickly to customer needs and market changes
Save hundreds of hours of manual analysis.
Every month.
Chattermill increases the speed to insight by automating analysis, improving accuracy, and freeing up your team’s time for strategic initiatives.
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Chief Customer Office, Music Magpie
Automate customer feedback analysis with AI
Tired of analyzing large volumes of feedback manually? Streamline your feedback analysis with cutting-edge AI technology.
Automatically categorize comments from customer surveys, product reviews, support tickets or social media
Capture customer contact reasons, pain points, and trends from thousands of data points every month
Deliver instant GPT-generated summaries of support tickets and long email threads
Monitor emerging risks in real-time with anomaly detection
Achieve unmatched accuracy and consistency
Tired of inconsistent or inaccurate results? Guarantee exceptional quality, support consistency, and eliminate human bias.
Ensure the data is categorized using a consistent theme structure built specifically for your unique business needs
Derive actionable, accurate and contextually rich insights through Aspect Based Sentiment Analysis
Pinpoint nuanced themes and granular key phrases
in seconds
Minimize manual maintenance on AI models with Chattermill AI's learning capabilities
Free your team's time to focus on strategic initiatives
Feel like you're busy with manual and time-consuming tasks? Redirect efforts towards strategic initiatives that drive business outcomes.
Save hours of manual analysis with automatic categorization and tagging
Quickly diagnose why your NPS, CSAT and customer sentiment rise or fall
Get instant answers to your product and support questions without reading through hundreds of comments
Save time on manual reporting with automated workflows and anomaly alerts
Enable everyone to make quick decisions
Spending hours analyzing customer feedback data simply to address daily questions from other teams? Let everyone get the information they need with an intuitive user interface.
Enable teams to discover emerging trends and build reports with AI
Deliver instant GPT-generated summaries of support tickets and long email threads
Allow internal stakeholders to get answers to any business question
Senior Customer Insights Manager
Uncover the biggest opportunities early and deliver accurate, actionable insights to your teams.
Say goodbye to poor dashboards, time consuming analysis, and delayed reporting. Create customized dashboards, get real-time insights, and send real-time alerts.
Import and analyse feedback from 100+ sources
Get started quickly with an intuitive interface
Share charts and comment feeds to easily loop in relevant teams
Explore why some customers come back (and why others don’t)
Use our proprietary Machine Learning model, Lyra AI
Reduce contact requests to your support teams
Identify returns patterns and adjust your products quickly
Filter for anything (because every team wants different granular detail)
Share insights by connecting Chattermill to Slack, Jira, Teams, and more
Benefit from expert managed services support
Join top organizations who unify their customer data across the whole company
HelloFresh
Wise
See Chattermill
in action
We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.
