Automation and data analysis for customer expereince

Eliminate manual analysis. And gain instant visibility into your customer feedback.

Now you can analyze massive datasets in seconds, build custom dashboards, and use automated reports.


The #1 platform for leading companies that match the customer voice across all their teams

Leaders in customer experience remove delayed insights for competitive advantage.
The Problem

You can’t respond quickly to customer needs and market changes

You have to dedicate resource to analyzing feedback manually
Data is inconsistently tagged and contains errors
You’re losing your competitive edge because you can’t identify issues in real-time

Save hundreds of hours of manual analysis.
Every month.

Artificial Intelligence increases the speed to insight by automating analysis, improving accuracy, and freeing up your team’s time for strategic initiatives.

Access a Goldmine of Customer Generated Ideas
Identify issues and pain points in just seconds
"By bringing all that data together, we can see clearly where issues and pain points are happening in the customer journey. Sometimes when we look at our dashboard in Chattermill, we can see it in seconds.”
Jonathan Beirne
Chief Customer Office, Music Magpie
Remove manual analysis

Automate customer feedback analysis with AI

Tired of analyzing large volumes of feedback manually? Streamline your feedback analysis with cutting-edge AI technology.

Automatically categorize comments from customer surveys, product reviews, support tickets or social media

Capture customer contact reasons, pain points, and trends from thousands of data points every month

Deliver instant GPT-generated summaries of support tickets and long email threads

Monitor emerging risks in real-time with anomaly detection

Get data you can trust

Achieve unmatched accuracy and consistency

Tired of inconsistent or inaccurate results? Guarantee exceptional quality, support consistency, and eliminate human bias.

Ensure the data is categorized using a consistent theme structure built specifically for your unique business needs

Derive actionable, accurate and contextually rich insights through Aspect Based Sentiment Analysis

Pinpoint nuanced themes and granular key phrases
in seconds

Minimize manual maintenance on AI models with Chattermill AI's learning capabilities

Focus on business impact

Free your team's time to focus on strategic initiatives

Feel like you're busy with manual and time-consuming tasks? Redirect efforts towards strategic initiatives that drive business outcomes.

Save hours of manual analysis with automatic categorization and tagging

Quickly diagnose why your NPS, CSAT and customer sentiment rise or fall

Get instant answers to your product and support questions without reading through hundreds of comments

Save time on manual reporting with automated workflows and anomaly alerts

Use dashboards and reports

Enable everyone to make quick decisions

Spending hours analyzing customer feedback data simply to address daily questions from other teams? Let everyone get the information they need with an intuitive user interface.

Enable teams to discover emerging trends and build reports with AI

Deliver instant GPT-generated summaries of support tickets and long email threads

Allow internal stakeholders to get answers to any business question

Access a Goldmine of Customer Generated Ideas
Leverage the right insights in cross-functional meetings
“Executives, Product, Customer Support, Operations, and Marketing teams can access Chattermill anytime to make more informed decisions.”
Julia Zuber
Senior Customer Insights Manager

Uncover the biggest opportunities early and deliver accurate, actionable insights to your teams.

Say goodbye to poor dashboards, time consuming analysis, and delayed reporting. Create customized dashboards, get real-time insights, and send real-time alerts.

Import and analyse feedback from 100+ sources

Get started quickly with an intuitive interface

Share charts and comment feeds to easily loop in relevant teams

Explore why some customers come back (and why others don’t)

Use our proprietary Machine Learning model, Lyra AI

Reduce contact requests to your support teams

Identify returns patterns and adjust your products quickly

Filter for anything (because every team wants different granular detail)

Share insights by connecting Chattermill to Slack, Jira, Teams, and more

Benefit from expert managed services support

Schedule my custom live demo

Join top organizations who unify their customer data across the whole company

“Chattermill is a game-changer that has revolutionized how we engage with feedback."
Julia Zuber
Senior Customer Insights Manager, Limehome
“With Chattermill, every department can easily understand what drives sentiment.”
Steve Crolic
Head of VoC
“Chattermill enables 
our team to uncover customer insights deeper than ever before.”
Nilan Peiris
Chief Product Officer

See Chattermill
in action

We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.

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