Automation and data analysis for customer expereince

Eliminate manual feedback analysis.
Gain instant customer insights.

Analyze large volumes of unstructured text feedback data in seconds, uncover customer insights, build custom dashboards, and use automated reports to deliver insights to the right teams.

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The #1 platform for leading companies that match the customer voice across all their teams

Customer experience leaders get instant feedback insights with Chattermill

The Problem

You can’t quickly respond to customer needs and market changes

You have to dedicate resource to analyzing feedback manually

Data is inconsistently tagged and contains errors

You’re losing your competitive edge because you can’t identify issues in real-time

How Chattermill helps you remove manual work

Remove manual analysis

Automate customer feedback analysis

Tired of analyzing large volumes of feedback manually? Streamline your feedback analysis with cutting-edge AI technology.

Automatically categorize comments from customer surveys, product reviews, support tickets or social media

Capture customer contact reasons, pain points, and trends from thousands of data points every month

Monitor emerging risks in real-time with anomaly detection

Get data you can trust

Achieve unmatched accuracy and consistency

Tired of inconsistent or inaccurate results? Guarantee exceptional quality, support consistency, and eliminate human bias.

Ensure the data is categorized using a consistent theme structure built specifically for your unique business needs

Pinpoint nuanced themes and granular key phrases
in seconds

Minimize manual maintenance on AI models with Chattermill AI's learning capabilities

Focus on business impact

Free your team's time to focus on strategic initiatives

Feel like you're busy with manual and time-consuming tasks? Redirect efforts towards strategic initiatives that drive business outcomes.

Save hours of manual analysis with automatic categorization and tagging

Quickly diagnose why your NPS, CSAT and customer sentiment rise or fall

Get instant answers to your product and support questions without reading through hundreds of comments

Use dashboards and reports

Enable everyone to make quick decisions

Spending hours analyzing customer feedback data simply to address daily questions from other teams? Let everyone get the information they need with an intuitive user interface.

Enable teams to discover emerging trends and build reports with AI

Deliver instant GPT-generated summaries of support tickets and long email threads

Allow internal stakeholders to get answers to any business question

Access a Goldmine of Customer Generated Ideas

Leverage the right insights in cross-functional meetings

“Executives, Product, Customer Support, Operations, and Marketing teams can access Chattermill anytime to make more informed decisions.”

Julia Zuber
Senior Customer Insights Manager

Trusted by hundreds of customer focused teams

Distinctive focus on customers

“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."

Steve Crolic

Associate Director of VoC at
‍HelloFresh

Unique mixed sentiment

“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”

Jasper Lim

Senior Customer Insights at
‍Faire

Superior analytics capabilities

“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”