The single feedback analysis platform for all your teams

Data silos have cut you off from your feedback. Get everyone back on the same page.

Stop working with data that’s scattered across platforms.
Now you can shift your focus to the customer and quickly identify opportunities for improvement.

DON’T LET YOUR CUSTOMER FEEDBACK GET LOST IN A DATA SILO

The #1 platform for leading companies that match the customer voice across all their teams

Leaders in customer experience connect their data sources to increase profits
The Problem

You can’t create a single view of your customers

Customer feedback is scattered across different platforms and data sources
You can’t get a comprehensive view of your customer experience
Data analysis is fragmented, so high impact opportunities are hidden in silos
YOUR SINGLE SOURCE OF TRUTH FOR ALL YOUR CUSTOMER DATA

Each team collects the feedback relevant to them. But what happens when you need to share insights across the business?

Stop tracking your company’s feedback in spreadsheets where you can’t match problems to the relevant teams.
Now you can create a single source of truth for all your functions.

Access a Goldmine of Customer Generated Ideas
Create a bridge between your customers and stakeholders
“With Chattermill, every department can easily understand what drives sentiment up or down, monitor how it changes over time, and identify key areas for improvement”
Steve Crolic
Associate Director Voice of the Customer
Connect feedback sources

Pull in feedback from every touchpoint

Pull in feedback from 100+ sources so you can analyze customer sentiment across all your touchpoints within a single platform.

Link data from surveys, online reviews, product feedback, and more

Easily connect data from your support tickets and chat messages

Analyze social posts and comments from Facebook, TikTok, or Instagram

Improve collaboration

Bring teams and work together

Struggling to create impact with disconnected teams? Unify your customer intelligence so that teams can report on the same metrics, align on strategic initiatives, and make joint decisions.

Add an unlimited number of users for no extra costs

Slice and dice data by team, customer segment, or geography

Create team-specific dashboards that become your shared workspace

Send data to every team

Share insights across your teams

Get feedback to the right team so issues are fixed before they impact profit. Connect all your tools, processes, and data so you can share insights without disrupting work.

Send automated reports with the latest customer insights

Use anomaly detection to keep everyone informed of emerging risks

Easily export your reports and add more context to charts

Use dashboards and reports

Enable everyone to make quick decisions

Spending hours analyzing customer feedback data simply to address daily questions from other teams? Let everyone get the information they need with an intuitive user interface.

Enable teams to discover emerging trends and build reports with AI

Deliver instant GPT-generated summaries of support tickets and long email threads

Allow internal stakeholders to get answers to any business question

Access a Goldmine of Customer Generated Ideas
Integrate data from diverse sources
“With Chattermill, everyone has access to our customer research. Each team considers the voice of the customer in their decision-making. It is in their DNA to be customer-focused.”
Mathieu Le Roux
Voice of the Customer Expert, Qonto
YOUR SINGLE SOURCE OF TRUTH FOR ALL YOUR CUSTOMER DATA

Work together to align your customer’s voice with wider business goals

Stop relying on data that isn’t easily shared. Give specific teams and roles visibilityinto the positive and negative feedback that drives customer outcomes.

Import and analyse feedback from 100+ sources

Get started quickly with an intuitive interface

Share charts and comment feeds to easily loop in relevant teams

Explore why some customers come back (and why others don’t)

Use our proprietary Machine Learning model, Lyra AI

Reduce contact requests to your support teams

Identify returns patterns and adjust your products quickly

Filter for anything (because every team wants different granular detail)

Share insights by connecting Chattermill to Slack, Jira, Teams, and more

Benefit from expert managed services support

Schedule my custom live demo

Join top organizations who unify their customer data across the whole company

Distinctive focus on customers

Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."

Steve Crolic profile picture
Steve Crolic
Associate Director of VoC at
HelloFresh
Unique mixed sentiment

Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”

Profile of Jasper Jim
Jasper Lim
Senior Customer Insights at
Faire
Superior analytics capabilities

“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”

Harsha Gavarna profile
Harsha Gavarna
Former Strategy & Ops Lead at
Uber

See how Chattermill drives business impact

30%

increase in Average Order Values

200+

hours of manual analysis saved monthly

42%

decrease in support contacts per transaction

80+

hours of manual analysis saved monthly

Get your questions answered in a personalized demo

Transform feedback into precise customer insights

Book time for a zero commitment personalized walkthrough of Chattermill with one of our experts - no strings attached.

We'll discuss your challenges and show you how Chattermill helps:

Instantly transform feedback into reliable customer insights

Discover emerging trends without any manual analysis

Surface the most common customer issues and pain points

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