The single feedback analysis platform for all your teams

Eliminate feedback data silos.
Get everyone back on the same page.

Stop working with data that’s scattered across platforms.
Now you can shift your focus to the customer and quickly identify opportunities for improvement.

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The #1 platform for leading companies that match the customer voice across all their teams

Customer experience leaders unify their feedback data with Chattermill

The Problem

You can’t create a single view of your customers

Customer feedback is scattered across different platforms and data sources

You can’t get a comprehensive view of your customer experience

Data analysis is fragmented, so high impact opportunities are hidden in silos

How Chattermill helps you break down silos

Connect feedback sources

Pull in feedback from every touchpoint

Pull in feedback from 100+ sources so you can analyze customer sentiment across all your touchpoints within a single platform.

Link data from surveys, online reviews, product feedback, and more

Easily connect data from your support tickets and chat messages

Analyze social posts and comments from Facebook, TikTok, or Instagram

Improve collaboration

Bring teams and work together

Struggling to create impact with disconnected teams? Unify your customer intelligence so that teams can report on the same metrics, align on strategic initiatives, and make joint decisions.

Add an unlimited number of users for no extra costs

Slice and dice data by team, customer segment, or geography

Create team-specific dashboards that become your shared workspace

Send data to every team

Share insights across your teams

Get feedback to the right team so issues are fixed before they impact profit. Connect all your tools, processes, and data so you can share insights without disrupting work.

Send automated reports with the latest customer insights

Use anomaly detection to keep everyone informed of emerging risks

Easily export your reports and add more context to charts

Use dashboards and reports

Enable everyone to make quick decisions

Spending hours analyzing customer feedback data simply to address daily questions from other teams? Let everyone get the information they need with an intuitive user interface.

Enable teams to discover emerging trends and build reports with AI

Deliver instant GPT-generated summaries of support tickets and long email threads

Allow internal stakeholders to get answers to any business question

Access a Goldmine of Customer Generated Ideas

Integrate data from diverse sources

“With Chattermill, everyone has access to our customer research. Each team considers the voice of the customer in their decision-making. It is in their DNA to be customer-focused.”

Mathieu Le Roux
Voice of the Customer Expert, Qonto

Trusted by hundreds of customer focused teams

Distinctive focus on customers

“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."

Steve Crolic

Associate Director of VoC at
‍HelloFresh

Unique mixed sentiment

“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”

Jasper Lim

Senior Customer Insights at
‍Faire

Superior analytics capabilities

“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”