Prioritize the improvements that impact your metrics

Know what matters to your customers.
Prioritize issues with confidence.

Tie customer feedback directly to your metrics and KPIs.
So you can determine the initiatives that have the greatest impact for your customers and the business.

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The #1 platform for leading companies that match the customer voice across all their teams

Customer experience leaders prioritize issues with Chattermill

The Problem

You’re running initiatives that don’t improve your customer experience

You’re struggling to analyze customer feedback and align insights with KPIs

Decisions are based on gut feeling or incomplete data

You can’t focus on areas that impact customer satisfaction and business growth

How Chattermill helps you prioritize issues

Prove the value of CX initiatives

Prioritize high impact strategic initiatives

Frustrated with short-term decision-making? Prioritize investments based on profitability and customer experience.

Use customer feedback to decrease returns and abandoned carts, maximize order value, and drive sales

Make confident decisions that are backed by quantified insights

Compare results and measure how your metrics change

Know where to focus

Improve critical business metrics

Noticed a significant drop in your NPS or CSAT? Analyze why your metrics change and improve customer satisfaction.

Diagnose why your NPS and customer sentiment rise or fall

Identify the improvements that increase scores

Uncover the impact of negative feedback on acquisition, revenue, and retention

Fix high impact problems

Identify customer pain points faster

Struggling to identify why customers churn? Get straight to the root cause to prevent making wrong investments.

Discover reasons for product returns, refunds, and cancellations

Uncover the drivers and early indicators of churn

Monitor emerging risks in real-time with anomaly detection

Automate data analysis

Boost productivity in every team

Unable to analyze customer feedback at scale? Use AI to streamline your team's work for maximum productivity.

Save hours of manual analysis with AI-generated insights for top quality and consistency

Enhance teamwork across the organization with interactive team dashboards

Keep your teams informed with automated reports and anomaly alerts

Access a Goldmine of Customer Generated Ideas

Understand why your scores rise or fall

“Chattermill's Impact Analysis allows us to understand why our NPS score dropped last month, or what’s causing our first-time buyers to become detractors. It’s a great way to understand which trends impact our NPS and understand the ‘why’ behind our score.”

Jade Roberts
Head of CX, Monica Vinader

Trusted by hundreds of customer focused teams

Distinctive focus on customers

“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."

Steve Crolic

Associate Director of VoC at
‍HelloFresh

Unique mixed sentiment

“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”

Jasper Lim

Senior Customer Insights at
‍Faire

Superior analytics capabilities

“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”