Wootric uses customizable Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) micro surveys in any channel to deliver real-time customer sentiment metrics and qualitative feedback across customer journey touchpoints.
Connect your Wootric data to Chattermill and analyse customer feedback and conversations with our platform making it easy to find actionable insights.
User Researchers, Product Managers and CX analysts can analyse Wootric survey data at scale with our custom trained AI – surfacing the most critical themes that are driving positive and negative net sentiment. You can use the in-depth analytics capabilities to build custom charts and dashboards to dive deep into customer feedback across different customer segments. It's never been easier to find out why people love using your product and what holds people back from enjoying your product.
Customer service managers can easily track feedback and set alerts to notify you when issues that you care about surface among your customer base – and we have integrations to ensure you can react quickly and track issue resolution.
Do I need to have a Wootrics account to set this up?
Yes, and we will need authorization via a client_id and client_secret. You can find more detailed documentation here.