More than just analytics

Unified Feedback Analytics bring together data across experiences and transactions, insights and actions to help teams improve CX, reduce churn and support growth.

Feedback

Unify customer feedback from any source into one place. Uncover insights about what really matters to customers.

Analytics

Spot the areas in need of most attention. Understand the root cause of certain experiences to deliver the perfect solution.

Workflows

Integrate with the tools you already use to build advanced automation workflows and close the loop with the customer faster than before.

Dashboards

Gain a holistic view of your entire customer journey. Discover and share insights across teams to work on specific challenges.

Smarter analytics

Build powerful charts and graphs to showcase insights in the clearest, most relevant, and most granular way possible.

A complete picture of customer experience

Slice and dice your data any way you need to. Move across a variety of metrics to unearth the trends behind your customers experiences.

From macro to micro - and back again

Gain an aggregate view of your customer journey and drill down into specific experiences. Handle a multitude of different sources and discover the insights within them.

Zendesk Chat (Zopim)
Zendesk
Typeform
Wootric
Reviews.io
Zendesk Chat (Zopim)
Zendesk
Typeform
Wootric
Reviews.io
Trustpilot
Live Chat
Yotpo
Customer Thermometer
Delighted
Survey Gizmo
Salesforce
Trustpilot
Live Chat
Yotpo
Customer Thermometer
Delighted
Survey Gizmo
Salesforce
Qualaroo
Intercom
Google Play
Usabilla
Freshdesk
Dixa
Slack
Qualaroo
Intercom
Google Play
Usabilla
Freshdesk
Dixa
Slack
SurveyMonkey
App Store
AppFollow
Ask Nicely
AppFigures
Feefo
SatisMeter
SurveyMonkey
App Store
AppFollow
Ask Nicely
AppFigures
Feefo
SatisMeter
Qualtrics
Medallia
Sprinklr
Zendesk Sunshine
Survicate
Qualtrics
Medallia
Sprinklr
Zendesk Sunshine
Survicate

Unify your channels

Seamlessly integrate with the tools you are already using to unify your data. Automatically consolidate feedback, conversations, reviews and metadata from multiple channels and integrations.

Chattermill named G2 High Performer in Text Analytics

Easy to set up

We’ve worked hard so you don't have to with self-serve integrations with your favourite tools to help you get started.

Improve

Get every experience right, every single time. Constantly identify opportunities to improve each experience.

Automate

Put your CX on autopilot with workflows. Eliminate repetitive tasks and free up time to focus on what matters most.

Prioritise

Rapidly understand the drivers of customer experience to address your challenges and amplify your strengths.

Track

Gather real-time insights as you track your customer journey and be empowered with the tools to react as it's happening.

Unify

Unify your customer feedback channels into one platform to better understand the customers journey.

Chattermill enables our teams at Transferwise to take customer insights deeper than ever before

Nilan Peiris

VP Growth at Transferwise

Chattermill helps us easily understand and keep track of our key customer experience drivers.

Steve Crolic

NPS Manager at HelloFresh

Chattermill's algorithms worked great with our customer comments data right out of the gate.

Alex Genov

Head of Research at Zappos

Chattermill allows us to solve problems faster and put customer feedback at the heart of what we do.

Barney Hussey Yeo

CEO at Cleo

Chattermill helps us easily understand and keep track of our key customer experience drivers.

Dan Moross

Director of CX at Moo

We’ve been able to improve operational processes and increase agent productivity.

Davide Zanutta

Director of CS at Redbubble

Chattermill enables us to truly connect with our customers and identify complex pain points.

Kirsty Macdonald

Head of CX at Bloom & Wild

Deliver innovate products informed by customer insights