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Categories
Guides
How To Love A Customer
Top CX Brands
Customer Feedback Analytics
AI and Automation
Unified Customer Experience
Metrics
Voice of Customer
Customer Experience
Product Updates
EXPLORE MORE
Experience Led Growth (XLG)Discover Lyra
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AI and Automation

Explore how AI and automation are revolutionizing customer feedback analytics to deliver smarter, faster insights.

How to Detect Product Issues from Customer Reviews in 2026

Read our guide on how to detect product issues from customer reviews and reveal insights through AI analysis. Find quality problems, UX bugs, and defects early to prevent returns and complaints.

Liliana Osorio
VP of Marketing
Read now

How AI Solves the Biggest Challenges in Customer Experience

Mikhail Dubov
CEO & Co-Founder
Read now

Watch Our Berlin Panel 2024: The transformational impact of Artificial Intelligence (AI) on customer centricity

Liliana Osorio
VP Marketing
Read now
April 2, 2025

How AI Solves the Biggest Challenges in Customer Experience

Explore how AI transforms customer experience by solving CX challenges like feedback overload, personalization at scale, and churn prediction. Unlock smarter AI customer experience strategies with Chattermill.

Mikhail Dubov
CEO & Co-Founder
June 26, 2024

Watch Our Berlin Panel 2024: The transformational impact of Artificial Intelligence (AI) on customer centricity

We’re fresh from our Berlin event, Understanding the competitive value of AI in CX.

Liliana Osorio
VP Marketing
June 1, 2024

Rules Are Made to Be Broken: Modernizing CX Feedback with Advanced AI

Discover key considerations for CEOs choosing CX technology to drive business growth. Learn how advanced AI balances tactical insights with strategic goals.

Luke Moore
Chief Revenue Officer

Join the 7,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks.

TOP INSIGHTS
How CX teams can use Generative AI, while preserving customer voice
Chattermill welcomes Peter Lee to fuel innovation and growth
Coming Soon: Insight Assistant – Powered by Generative AI
Customer Feedback Analysis: Steps for Collecting, Analyzing & Acting on Customer Feedback Data

Want AI to make your breakfast for you?

AI can do everything, right? In this post, we explore how even the most sophisticated technology alone, won't solve everything - especially the challenges faced by CX and customer insights professionals.

Tom Whitney
Global VP Solutions Consulting
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The 4 CX trends I am most excited about in 2024

This week we look at the 4 CX trends we believe will impact CX & VoC teams in 2024

Dmitry Isupov
Co-Founder
Read now

Words in numbers

Just how well can a computer understand written language? We look at some of the latest advancements in machine learning and what it means…

Mikhail Dubov
Co-Founder & CEO
Read now

Why most surveys suck

Have you ever received an email from a company with something like “Tell us what you think” in the subject line. I receive one almost every…

Mikhail Dubov
Co-Founder & CEO
Read now

From our XLG Articles

Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Quick-start guide for Lyra AI

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Mariana Lisboa
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Why Lyra AI comes out on top when comparing AI platforms for text analysis

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Jordan Clive
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Luke Moore
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Lyra AI uncovered: what customers always ask

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

The essential guide to Experience-Led Growth (XLG)

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Mikhail Dubov
CEO Chairman and Co-founer, Intercom
May 18, 2017

Why automation is the future of personalisation

If there’s one thing most customer service experts agree these days it’s that the future lies with more personal, empathetic service. Nobody…

Jack Miller
Senior Product Manager
Jack Miller
October 7, 2019

The Advantages of Open Ended Survey Questions

Sam Frampton
Former Growth Executive
Sam Frampton

6 Definitive Ways to Gain and Retain Customer Trust

Trust is the bedrock of most relationships. Think about it, if trust doesn’t exist between two parties, there is very little that can be…

João Alves
Former Growth & Strategy
João Alves
April 18, 2016

4 things the travel Industry can learn from Airbnb’s incredible growth story

Airbnb struggled to get that hockey stick growth for a few years and in a now famous incident had to resort to selling custom designed…

Mikhail Dubov
Co-Founder & CEO
Mikhail Dubov
March 13, 2020

How Zappos Customer Service WOWs Customers to Win

Zappos is a trailblazer. They don’t follow conventional thinking when it comes to building a business. They don’t hire like normal brands…

Sam Frampton
Former Growth Executive
Sam Frampton
August 1, 2019

What does it mean to be “Customer Centric” and why is it important?

‘Customer centricity’ - the act of taking a more customer-focused approach to business - is a term which has gained popularity in recent…

Chris Valentine
Contributor
Chris Valentine

How Human-Centered AI Will Transform Your Customer’s Experience

Artificial Intelligence, ubiquitously referred to by its punchier abbreviation AI, is everywhere these days, and the realms of insight…

Aji Ghose
Vice President of Data & Research of Chattermill
Aji Ghose
October 21, 2019

How AI is shaping fundamentals of customer support

According to Gartner, in the coming years, customers will manage up to 85% of their relationship with enterprises without any human…

Sam Makad
Contributor
Sam Makad
March 16, 2022

Chattermill Stands With Ukraine 🇺🇦

An update from Chattermill’s co-founders, Mikhail Dubov and Dmitry Isupov Like most people, everyone across Chattermill has been shocked and…

Mikhail Dubov
Co-Founder & CEO
Mikhail Dubov