AI and Automation

Explore how AI and automation are revolutionizing customer feedback analytics to deliver smarter, faster insights.

Watch Our Berlin Panel 2024: The transformational impact of Artificial Intelligence (AI) on customer centricity

We’re fresh from our Berlin event, Understanding the competitive value of AI in CX.

Liliana Osorio

VP Marketing

June 1, 2024

Rules Are Made to Be Broken: Modernizing CX Feedback with Advanced AI

Discover key considerations for CEOs choosing CX technology to drive business growth. Learn how advanced AI balances tactical insights with strategic goals.

Luke Moore

Chief Revenue Officer

April 19, 2024

Want AI to make your breakfast for you?

AI can do everything, right? In this post, we explore how even the most sophisticated technology alone, won't solve everything - especially the challenges faced by CX and customer insights professionals.

Tom Whitney

Global VP Solutions Consulting

January 26, 2024

The 4 CX trends I am most excited about in 2024

This week we look at the 4 CX trends we believe will impact CX & VoC teams in 2024

Dmitry Isupov

Co-Founder

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TOP INSIGHTS

Chattermill welcomes Peter Lee to fuel innovation and growth

Insight Assistant: Bringing the Power of Generative AI Into Chattermill

Coming Soon: Insight Assistant – Powered by Generative AI

Customer Feedback Analysis: Steps for Collecting, Analyzing & Acting on Customer Feedback Data

Copilot: Introducing AI for a New Way of Working

Copilot transforms the way you interact with your data. With the power of LLM and generative AI, you can get instant answers to all of your CX, product, and marketing questions.

How CX teams can use Generative AI, while preserving customer voice

We have a look at how Generative AI is already transforming CX and what its potential means for the future of CX teams

How Human-Centered AI Will Transform Your Customer’s Experience

Artificial Intelligence, ubiquitously referred to by its punchier abbreviation AI, is everywhere these days, and the realms of insight…

Aji Ghose

Vice President of Data & Research of Chattermill

How AI is shaping fundamentals of customer support

According to Gartner, in the coming years, customers will manage up to 85% of their relationship with enterprises without any human…

Sam Makad

Contributor

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose