CXWinning By Not Losing: 5 Common CX Errors to Avoid MakingBy João AlvesIt’s a human tendency to strive for perfection and always try to excel in whatever it is we’re doing. However, a very underappreciated and…
CX10 Ways AI is Transforming Customer ExperienceBy Sam Frampton Not only is AI transforming the way we park our cars, order coffee, and deposit paychecks, it’s dramatically affecting customer experience…
PerspectivesHow Human-Centered AI Will Transform Your Customer’s ExperienceBy Aji GhoseArtificial Intelligence, ubiquitously referred to by its punchier abbreviation AI, is everywhere these days, and the realms of insight…
PerspectivesHow AI is shaping fundamentals of customer support By Sam MakadAccording to Gartner, in the coming years, customers will manage up to 85% of their relationship with enterprises without any human…
PerspectivesHow Artificial Intelligence Can Transform Your Customer Experience StrategyBy Sam Frampton Since the inception of computers, scientists have had a strong desire to make machines understand the human language. Communicating like a…
