Free event


At the Experience-Led Growth Summit, discover thought-provoking strategies that turn your customers feedback into retention, cross-sell and improved conversion.
Drive positive change in your industry
18 September  |  2pm BST / 9 pm EST  |  Virtual
Register for free
Featured speakers from past events

Why attend the XLG Summit?

Discover real-world examples direct from your peers
Our sessions are packed with real-world examples that demonstrate the tangible benefits of focusing on customer experience. You’ll leave with actionable insights that you can implement to see real results in customer retention, acquisition cost reduction, and overall profitability.
Learn directly from top industry speakers
From keynote speeches to breakout sessions, and panel discussions, the Experience Led Growth Summit offers exclusive access to a wealth of knowledge that you won’t find anywhere else. This is your chance to learn directly from the experts who are leading the charge in making customer experience a profit-driving force.
Move at the speed of your customers
The business landscape is evolving rapidly. What worked yesterday might not work tomorrow. Join us to stay ahead of the curve, ensuring that your business not only adapts but thrives in the changing market by harnessing the power of exceptional customer experiences.

Meet your speakers

Meet some of the industry change-makers who will join us in September (with many more joining the lineup).
Rory Sutherland
Vice Chairman | TED Global speaker
Ogilvy UK
Eli Weiss
VP Retention Advocacy
Emily Gill
Senior Vice President
Ariel Morgan
Senior Product Marketing Manager
Stefan Platteau
Associate Director of Global Product Strategy & Analytics
Adam Mills
Insight, Loyalty & Strategy
The Wine Society
Alex Genov
Customer Experience Expert, Author, and Keynote Speaker
Mikhail Dubov
CEO & Co-founder
Dmitry Isupov
Dr Aji Ghose
VP, Data & Research
Vincent Dollet
VP Product


14:00 - 14:15
Warm up & DJ
Kickstart the event with an energetic DJ session to set the mood and create an engaging atmosphere for attendees as they arrive.
14:15 - 14:45
The Power of XLG
W/ Mikhail Dubov and Dmitry Isupov.
Mikhail Dubov
CEO & Co-founder at Chattermill
Dmitry Isupov
Co-founder at Chattermill
14:45 - 15:30
Beyond efficiency
W/ Rory Sutherland
Rory Sutherland
Vice Chairman at Ogilvy UK | TED Global speaker
15:30 - 16:00
Driving revenue through customer experience in retail & e-commerce
Panel discussion
Driving revenue through customer experience in finance
Panel discussion
16:00 - 16:30
Churn no more: Innovative ways to keep customers close
W/ Stefan Platteau
Panel discussion
Stefan Platteau
Associate Director of Global Product Strategy & Analytics at HelloFresh
16:30 - 16:45
Chattermill CX Award
16:45 - 17:15
Humans are weird: A psychological approach to building meaningful connections
Panel discussion
17:15 - 17:45
Chattermill latest innovations: voice and copilot
Panel discussion
17:45 - 18:15
Our secret sauce: The power of Lyra AI in customer feedback
Fireside chat
18:15 - 18:30
The transformative impact of AI on traditional survey methodologies
Fireside chat

Join us for a transformative experience

The XLG Summit is more than just a virtual experience—it’s a catalyst for change. By focusing on the strategic importance of customer experience, we aim to equip you with the insights, strategies, and tools needed to drive your business forward in the most challenging of times.
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Learn more about the XLG movement

Learn more about how XLG helps you to connect with what your customers value and desire.
Learn more


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