Free event
XLG SUMMIT
At the Experience-Led Growth Summit, discover thought-provoking strategies that turn your customers feedback into retention, cross-sell and improved conversion.
Drive positive change in your industry
18 September | 2 pm BST / 9 am EST | Virtual
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Featured speakers from past events
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Why attend the XLG Summit?
Discover real-world examples direct from your peers
Our sessions are packed with real-world examples that demonstrate the tangible benefits of focusing on customer experience. You’ll leave with actionable insights that you can implement to see real results in customer retention, acquisition cost reduction, and overall profitability.
Learn directly from top industry speakers
From keynote speeches to breakout sessions, and panel discussions, the Experience Led Growth Summit offers exclusive access to a wealth of knowledge that you won’t find anywhere else. This is your chance to learn directly from the experts who are leading the charge in making customer experience a profit-driving force.
Move at the speed of your customers
The business landscape is evolving rapidly. What worked yesterday might not work tomorrow. Join us to stay ahead of the curve, ensuring that your business not only adapts but thrives in the changing market by harnessing the power of exceptional customer experiences.
Meet your speakers
Meet some of the industry change-makers who will join us in September (with many more joining the lineup).
Rory Sutherland
Vice Chairman | TED Global speaker
Ogilvy UK
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Eli Weiss
VP Retention Advocacy
Yotpo
Emily Gill
Senior Vice President
Reformation
Ariel Morgan
Senior Product Marketing Manager
Faire
Stefan Platteau
Associate Director of Global Product Strategy & Analytics
HelloFresh
Adam Mills
Insight, Loyalty & Strategy
The Wine Society
Abdul Khaled
Head of Digital | Customer Experience & Digital Products
E.ON Next
Jim Rudall
General Manager, EMEA
Intuit MailChimp
Sara Huier
Voice of the Customer Expert - Corporate Strategy
Qonto
Amy Vetter
Global Senior Manager
DTC
Jenna Clark
Director, Communications Strategy, Operations & Measurement
Google
Catherine Hanys
Head of Customer Insights
LeShuttle
Rachael Bartlett
Insights Lead
River Island
Juan Sebastián Hernández
Team Lead Voice of the Customer
HelloFresh
Dalia El-Shimy
Director of UX Research
Wise
Dennis Wakabayashi
Global Voice of CX
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Mikhail Dubov
CEO & Co-founder
Chattermill
Dmitry Isupov
Co-Founder
Chattermill
Dr Aji Ghose
VP, Data & Research
Chattermill
Vincent Dollet
VP Product
Chattermill
Sessions
14:00 - 14:15
Warm up & DJ
14:15 - 14:20
Welcome & Opening Remarks
14:15 - 14:45
The Power of XLG
W/ Mikhail Dubov and Dmitry Isupov.
Keynote
14:45 - 15:30
Find the Magic in Your Customer's Weirdness
W/ Rory Sutherland
Presentation
15:30 - 16:00
Churn no more: Innovative ways to keep customers close
W/ Stefan Platteau, Adam Mills and Abdul Khaled
Panel discussion
16:00 - 16:15
Chattermill CX Awards
Announcement
16:15 - 16:45
Chattermill latest innovations: Voice
Panel discussion
16:45 - 17:15
Chattermill latest innovations: Copilot
Panel discussion
16:45 - 17:15
AI for CX success
Fireside chat
17:15 - 17:45
How customer experience can drive awareness and word of mouth
Panel discussion
17:45 - 18:15
Driving revenue through customer experience in retail & e-commerce
Panel discussion
Driving revenue through customer experience in finance
Panel discussion
Learn more about the XLG movement
Learn more about how XLG helps you to connect with what your customers value and desire.
Learn moreFAQs
How do I watch the Virtual Event?
What if I can't attend all the sessions live?
Will I be able to participate and engage with other attendees?
Who can I contact for questions?
Still have questions about the Experience-led Growth Summit?
Meet Our Community and Events Manager
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Marta Perez