Your survey platform says you got a 6/10. But it doesn't say why.
That's why we created Chattermill.
Survey platforms are great for collecting data. But they provide limited analytics to make sense of it. Chattermill lets you analyze text based survey responses, reviews and support conversations to understand the why behind your customer feedback, including NPS and CSAT.
Chattermill vs survey platforms
Forget limited insights, poor visualizations, and time consuming manual text analysis. Analyze customer feedback to identify pain points, improve NPS & CSAT and drive growth.
Automatically analyze open ended text responses to uncover insights
With Chattermill, you can use theme and sentiment analytics to discover insights in customer feedback across a range of text data in surveys, customer support tickets, conversations and beyond.
Identify real customer pain points and align them to business metrics
With Chattermill, you can identify pain points as they emerge and prioritize the issues that are having the biggest impact on your bottom line. Use these insights to build better experiences and products.
Understand the true voice of your customers in real-time
With Chattermill, you can make decisions based on what your customers actually want - right now. Uncover trends, patterns, and what’s driving customer loyalty and retention in real-time.
Analyze NPS, CSAT and customer sentiment
Stuck in the weeds with tons of text data you have to manually analyze? Chattermill automatically analyzes and identifies the themes driving negative and positive sentiment, product scores and metrics like NPS and CSAT.
Drill down into the trends that make your scores rise or fall
Prioritize the pain points that most need your attention
Reduce manual analysis with automatic summaries
Compare results and measure how your metrics change
Discover what makes your customers loyal
Are your customers only buying once? Understand why loyal customers keep coming back. And fix what’s broken.
Map customer journeys accurately to increase retention
Compare first time buyers and loyal customers
Segment customer data by number of repeat purchases
Evaluate why you retain customers over time
Increase your checkout value
Struggling with low checkout values? Understand why some customers only buy once, while others make multiple purchases. Easily determing which customers to upsell, cross-sell and how to drive higher checkout values.
Determine the emotional drivers of high spenders
Identify why customers buy more of what they need
Compare customer segments to evaluate upselling
Understand what drives the highest basket values
Remove gut feel from your decision making
What do you do when your teams think they know what the problem is? It’s easy for people to layer their own opinion onto data. That’s where Chattermill come in. Use objective themes to establish what’s really driving positive or negative sentiment.
Make decisions based on the voice of your customers
Build team specific dashboards and reports
Use accurate, bespoke Machine Learning (ML) models
Import and analyse feedback from 100+ sources
Minimize contact requests to your support teams
Inundated with support queries? Get transparency into the specific reasons why customers contact support. Then focus on high-impact conversations.
Use sentiment analysis to improve chatbot success
Adjust actions in near real-time to improve outcomes
Run reports to prioritize what to cover in FAQs
Respond to seasonal shifts in contact volume
Brand & Customer Director, Five Guys
Eliminate trial and error with accurate data analysis
Avoid putting too much weight on misleading feedback. Whether you’re looking at delivery quality or abandoned carts, get data to support the right decisions.
Get started quickly with an intuitive interface
Import and analyse feedback from 100+ sources
Share insights by connecting to Slack, Jira, Teams, and more
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We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.
