Your survey platform says you got a 6/10. But it doesn't say why.
That's why we created Chattermill.

Survey platforms are great for collecting data. But they provide limited analytics to make sense of it.  Chattermill lets you analyze text based survey responses, reviews and support conversations to understand the why behind your customer feedback, including NPS and CSAT.

The choice of customer obsessed brands

Chattermill vs survey platforms

Forget limited insights, poor visualizations, and time consuming manual text analysis. Analyze customer feedback to identify pain points, improve NPS & CSAT and drive growth.

Automatically analyze open ended text responses to uncover insights

With Chattermill, you can use theme and sentiment analytics to discover insights in customer feedback across a range of text data in surveys, customer support tickets, conversations and beyond.

Identify real customer pain points and align them to business metrics

With Chattermill, you can identify pain points as they emerge and prioritize the issues that are having the biggest impact on your bottom line. Use these insights to build better experiences and products.

Understand the true voice of your customers in real-time

With Chattermill, you can make decisions based on what your customers actually want - right now. Uncover trends, patterns, and what’s driving customer loyalty and retention in real-time.

Boost VoC Metrics

Analyze NPS, CSAT and customer sentiment

Stuck in the weeds with tons of text data you have to manually analyze? Chattermill automatically analyzes and identifies the themes driving negative and positive sentiment, product scores and metrics like NPS and CSAT.

Drill down into the trends that make your scores rise or fall

Prioritize the pain points that most need your attention

Reduce manual analysis with automatic summaries

Compare results and measure how your metrics change

Drive Repeat Purchases

Discover what makes your customers loyal

Are your customers only buying once? Understand why loyal customers keep coming back. And fix what’s broken.

Map customer journeys accurately to increase retention

Compare first time buyers and loyal customers

Segment customer data by number of repeat purchases

Evaluate why you retain customers over time

Grow Share of Wallet

Increase your checkout value

Struggling with low checkout values? Understand why some customers only buy once, while others make multiple purchases. Easily determing which customers to upsell, cross-sell and how to drive higher checkout values.

Determine the emotional drivers of high spenders

Identify why customers buy more of what they need

Compare customer segments to evaluate upselling

Understand what drives the highest basket values

Get Reliable Insights

Remove gut feel from your decision making

What do you do when your teams think they know what the problem is? It’s easy for people to layer their own opinion onto data. That’s where Chattermill come in. Use objective themes to establish what’s really driving positive or negative sentiment.

Make decisions based on the voice of your customers

Build team specific dashboards and reports

Use accurate, bespoke Machine Learning (ML) models

Import and analyse feedback from 100+ sources

Reduce Contact Volume

Minimize contact requests to your support teams

Inundated with support queries? Get transparency into the specific reasons why customers contact support. Then focus on high-impact conversations.

Use sentiment analysis to improve chatbot success

Adjust actions in near real-time to improve outcomes

Run reports to prioritize what to cover in FAQs

Respond to seasonal shifts in contact volume

Move from Reactive to Proactive
"With Chattermill, our customer service and operations teams now have the insights they need to improve CX day to day, week to week, country to country and store to store."
Paul Hamilton
Brand & Customer Director, Five Guys
One Platform for All Your Teams

Eliminate trial and error with accurate data analysis

Avoid putting too much weight on misleading feedback. Whether you’re looking at delivery quality or abandoned carts, get data to support the right decisions.

Get started quickly with an intuitive interface

Import and analyse feedback from 100+ sources

Share insights by connecting to Slack, Jira, Teams, and more

“Chattermill is a game-changer that has revolutionized how we engage with feedback."
Julia Zuber
Senior Customer Insights Manager, Limehome
“With Chattermill, every department can easily understand what drives sentiment.”
Steve Crolic
Head of VoC
“Chattermill enables 
our team to uncover customer insights deeper than ever before.”
Nilan Peiris
Chief Product Officer

See Chattermill
in action

We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.

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