Why companies choose Chattermill over unitQ®
Brands choose Chattermill over unitQ® because of our advanced AI, which enables customer focused teams to identify the root cause of issues more accurately, deliver bespoke insights to multiple teams and link customer metrics to business goals.
The top 3 reasons why companies choose Chattermill as the #1 unitQ® alternative
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Best-in-class technology for strategic and precision insights
unitQ® can excel in tactical analysis for clear, specific issues. However, when looking at strategic insights requiring higher-level abstraction, their machine-learning approach might fall short.
Chattermill's Lyra AI offers a unique blend of ABSA, phrasal analysis, clustering, and Generative AI. This comprehensive approach breaks down customer feedback into specific aspects, grasps context effectively, and maintains high precision.
As a result, Lyra is capable of addressing a wide range of use cases, from specific tactical customer pain points (e.g. app crashing) to broader strategic business goals (e.g. loyalty and retention). This enables organizations to address immediate challenges while aligning their efforts with wider business goals.
Chattermill is a trusted partner for every team across the organization
Your customer data is the most powerful when everyone can make use of it. That’s why Chattermill is designed for all teams - CX, Insights, Marketing, Support, or Product - to find the actionable insights they need.
For CX teams, that means combining all of your data sources to give you a holistic view of your entire customer journey. For Support professionals, Chattermill helps you identify main contact reasons by analyzing all your conversations in seconds. And for those working in Product, Chattermill helps you prioritize work on product fixes that impact KPIs.
We’re more than just a platform, we are a community of customer analytics experts
Becoming a Chattermill customer means gaining additional benefits beyond access to a feedback analytics platform.
From day one, you'll have access to our CX Intelligence Academy and a team of experts to help you maximize the value of the platform. Your dedicated Customer Success Manager will familiarize themselves with your unique business goals and work as a strategic partner, providing deep industry knowledge, best practices, and proactive solutions.
Hear from customers who chose Chattermill
See how Chattermill & unitQ® stack up
Customer focused brands choose Chattermill
HelloFresh
Wise
Seamlessly connect with all your data sources
Chattermill integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.
We’re here to ensure your success
Our Customer Success team is with you for every step of your journey.
CS Manager
See how Chattermill drives business impact
30%
increase in Average Order Values
200+
hours of manual analysis saved monthly
42%
decrease in support contacts per transaction
80+
hours of manual analysis saved monthly
Transform feedback into precise customer insights
Book time for a zero commitment personalized walkthrough of Chattermill with one of our experts - no strings attached.
We'll discuss your challenges and show you how Chattermill helps:
Instantly transform feedback into reliable customer insights
Discover emerging trends without any manual analysis
Surface the most common customer issues and pain points
See Chattermill in action
Trusted by the world’s biggest brands
unitQ® is a registered trademark of unitQ inc. Chattermill is not affiliated with unitQ, and unitQ does not endorse any of the statements or assertions made by Chattermill concerning the unitQ® product.