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ConsumerAffairs

Analyze ConsumerAffairs reviews to manage complaints and protect brand trust.

ConsumerAffairs is a customer review and complaint platform where users share detailed experiences with brands, often related to product issues, billing problems, or service disputes.

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Why connect ConsumerAffairs with Chattermill?

Integrating ConsumerAffairs with Chattermill lets you analyze verified complaints and long-form reviews alongside other feedback sources. Lyra AI highlights recurring issues, sentiment trends, and brand reputation risks—helping CX and compliance teams proactively manage customer concerns.

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Key features of the ConsumerAffairs and Chattermill integration:

  • Import of verified reviews and complaint narratives
  • AI-powered sentiment and issue categorization
  • Unified dashboard for internal and external CX data
  • Alerts on rising dissatisfaction or legal risk areas
  • Insights to improve trust, service recovery, and compliance

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