Turn feedback into insights with
AI Customer Feedback Analytics Software
Unify customer feedback from all channels in any language and use Lyra AI to deliver insights that drive decisions for CX, Product, Support, and VoC teams.
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Trusted by hundreds of the smartest CX, Insights and Product teams
All your feedback data in one place
Easily integrate with any feedback channel and data source to get a unified view of your customers.
Zendesk
Analyze all your Zendesk data to extract granular insights.
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Trustpilot
Connect Trustpilot to Chattermill to extract review insights.
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Qualtrics
Integrate Qualtrics to analyze all your survey and support data.
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Intercom
Integrate Intercom to surface emerging issues and get insights.
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Transform feedback into actionable intelligence
Unify customer feedback from any source
Stop juggling disconnected tools. Use our customer feedback analytics software to consolidate surveys, product reviews, support tickets, social media, and voice calls in any language into one unified view.
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Analyze unstructured text with Lyra AI
Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, explaining why issues occur rather than relying on surface-level sentiment scores.
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Get powerful and granular customer insights
Get actionable intelligence linked to NPS, CSAT, retention, and revenue so you know exactly which customer issues to prioritize based on ROI.
Automate customer feedback analysis
Stop spending 20+ hours a week manually reading and tagging comments. Analyze large volumes of customer feedback, in any language, with cutting-edge AI models built for scale.
Lyra AI
Our proprietary AI transforms unstructured text into actionable insights with precision, so you can understand why customers feel a certain way, not just what they said.
Categories & themes
Get reliable results with AI that automatically organizes feedback into categories and themes, saving you time.
Sentiment analysis
Chattermill uses advanced technology to analyze customer feedback contextually rather than relying on basic keyword matching, allowing for deeper analysis.
Get answers to critical business questions
Struggling to understand what's driving NPS or churn? Use feedback data to answer business questions and tell the story to key stakeholders, leading to faster, more informed decisions.
Intelligent reports
Understand what's driving NPS changes, product returns, or churn. Apply filters and breakdowns to create reports for any use case or stakeholder.
Impact analysis
See which issues have the biggest impact on your key metrics like NPS and revenue, so you can justify investments with data-backed ROI.
Gen-AI capabilities
Get instant summaries and lists of key issues, praises, or suggestions, powered by generative AI to accelerate time-to-insight.
Share insights with all your teams
Use Chattermill to break down data silos and help teams work toward the same goals. Our customer feedback analytics software gives CX, Support, Product, and Revenue teams access to actionable insights, all in one place.
Intuitive self-serve dashboards
Create custom dashboards easily for any team or region. No analyst skills required.
One platform for all teams
Give CX, Support, Product, and Revenue teams access to the same customer truth.
Integrate with your favorite tools
Push insights to Slack, Jira, and Notion, ensuring feedback reaches the right people at the right time.
Customer feedback analytics software built for business impact
Proactive alerts
Get real-time alerts when negative themes spike across surveys, tickets, or reviews, so CX and Product teams can act early, prevent churn, and protect your NPS.
Multilingual feedback analysis
Choose from over 100 languages to accurately analyze feedback accuracy, delivering consistent insights across regions and channels.
Business impact mapping
Link feedback themes directly to NPS, CSAT, retention, and revenue. Instantly see which customer issues drive the biggest business impact so teams focus on fixes with clear ROI.
"Chattermill permeates all levels of the company, helping us refine small and large-scale initiatives and enhance our CX and UX. Over the past seven years, Chattermill has evolved into a critical global partner, supporting us with data across both mobility and delivery, and covering all five mega-regions in which we operate.”
Renata Vasconcellos de Sa
Head of Rider EMEA at Uber
Loved & trusted by our users
2026 Leader in Feedback Analytics
4.5/5 (215 reviews)
2026 Top Voice of Customer Platforms
4.5/5 (89 reviews)
Frequently Asked Questions About Chattermill’s Customer Feedback Analytics Software
Customer feedback analysis is the process of analyzing feedback from various sources, including surveys, online reviews, social media, support conversations, and voice calls. The insights gathered can then be used to guide strategic decisions, improve products and services, and increase customer satisfaction.
Chattermill unifies customer feedback from every channel in one platform. Rather than relying on sentiment alone, Lyra AI shows you exactly what’s influencing customer behavior. Those insights are then connected to metrics like NPS, retention, and revenue. making them usable across multiple teams.
Surveys, reviews, social media, support platforms, and call transcripts, plus any custom source via API or secure upload.
You can check out the full list of integrations here.
Chattermill can be customized to fit different use cases. From CX teams trying to reduce customer churn, to revenue teams focused on growth, product teams prioritizing roadmap decisions, and VoC leaders seeking a unified view of customer insights, everyone can find answers to their key business questions.
Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.
We are also SOC2 Type II and ISO 27001:2022 certified, meeting the highest security and confidentiality standards.
You can read more about our approach to data and security on ourTrust Center.
Unlimited. Chattermill doesn’t charge per seat, enabling company-wide access to insights.
ChatGPT isn’t designed for consistent, large-scale customer feedback analysis or metric linkage. Lyra AI is custom-made for VoC, delivering reliable categorization and directly connecting insights to NPS, CSAT, and revenue.
Get granular insights from your feedback data
See how you can turn all your customer feedback into clear, connected insights that lead to action.
What to expect:
A short call to understand your needs and see how we fit
A tailored product demo based on your use case
An overview of pricing and implementation
4.5 rating
140+
5 star reviews
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