Delighted

Integrate Delighted with Chattermill to analyze survey responses and extract customer insights.

Delighted is a customer feedback platform that enables businesses to collect Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) data. It helps organizations measure and improve customer loyalty.

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Why connect Delighted with Chattermill?

By integrating Delighted with Chattermill, you can analyze customer feedback metrics alongside other data sources. Chattermill’s Lyra AI examines this combined information to identify sentiment trends and key themes, offering actionable insights to drive customer experience improvements.

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Key features of the Delighted and Chattermill integration:

Seamless import of NPS, CSAT, and CES data
AI-powered sentiment and theme analysis
Unified dashboard for comprehensive customer insights
Real-time detection of customer satisfaction changes
Insights to inform loyalty enhancement strategies

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