Gladly

Gladly is a customer service platform that centers conversations around people—not tickets—allowing support agents to communicate seamlessly across channels with full context.

Why connect Gladly with Chattermill?

Connecting Gladly with Chattermill enables your team to analyze omnichannel customer conversations in one place. Lyra AI extracts sentiment and recurring support issues, helping teams identify areas for proactive service and CX improvements.

Key features of the Gladly and Chattermill integration:

• Automatic sync of customer service interactions
• AI-driven sentiment and theme analysis
• Unified dashboard across chat, email, and voice feedback
• Real-time alerts on trending service issues
• Data-backed insights to improve agent workflows and support quality