Gladly

Integrate Gladly to analyze omnichannel support conversations in one unified dashboard.

Gladly is a customer service platform that centers conversations around people—not tickets—allowing support agents to communicate seamlessly across channels with full context.

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Why connect Gladly with Chattermill?

Connecting Gladly with Chattermill enables your team to analyze omnichannel customer conversations in one place. Lyra AI extracts sentiment and recurring support issues, helping teams identify areas for proactive service and CX improvements.

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Key features of the Gladly and Chattermill integration:

Automatic sync of customer service interactions
AI-driven sentiment and theme analysis
Unified dashboard across chat, email, and voice feedback
Real-time alerts on trending service issues
Data-backed insights to improve agent workflows and support quality

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Get your team working smarter with Chattermill

See how Chattermill can unify and amplify your existing CX tools, and help you see the customer reality.

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