Nuance

Analyze Nuance AI interactions to uncover automation gaps and voice-of-customer trends.

Nuance is a conversational AI platform that powers intelligent voice and chat experiences across healthcare, banking, and enterprise sectors.

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Why connect Nuance with Chattermill?

Integrating Nuance with Chattermill allows you to analyze the voice of the customer from AI-powered interactions. Chattermill’s Lyra AI processes chat and call transcripts to detect emerging issues, sentiment patterns, and automation gaps—giving ops and CX leaders actionable insights to improve self-service and agent handovers.

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Key features of the Nuance and Chattermill integration:

Import transcripts from Nuance virtual assistants and IVR
Sentiment and friction point detection via Lyra AI
Unified dashboard for bot and agent experiences
Alerts on failure points in conversational journeys
Data to refine automation and reduce escalation

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