Stella Connect

Use Stella Connect with Chattermill to evaluate agent performance and customer service quality.

Stella Connect is a customer feedback platform focused on agent-level performance, helping support leaders gather real-time feedback after service interactions.

‍

Why connect Stella Connect with Chattermill?

By integrating Stella Connect with Chattermill, you can combine agent-specific ratings and comments with broader support and survey data. Chattermill’s Lyra AI uncovers trends in agent performance and identifies systemic service issues—providing a full picture of what drives satisfaction or frustration in customer service interactions.

‍

Key features of the Stella Connect and Chattermill integration:

Import post-interaction feedback and comments
AI-powered agent-level sentiment and theme analysis
Unified dashboard for CX and support ops insights
Real-time detection of coaching opportunities or recurring complaints
Actionable data to improve agent experience and training

Get your team working smarter with Chattermill

See how Chattermill can unify and amplify your existing CX tools, and help you see the customer reality.

See Chattermill in action

Trusted by the world’s biggest brands