Stella Connect

Stella Connect is a customer feedback platform focused on agent-level performance, helping support leaders gather real-time feedback after service interactions.

Why connect Stella Connect with Chattermill?

By integrating Stella Connect with Chattermill, you can combine agent-specific ratings and comments with broader support and survey data. Chattermill’s Lyra AI uncovers trends in agent performance and identifies systemic service issues—providing a full picture of what drives satisfaction or frustration in customer service interactions.

Key features of the Stella Connect and Chattermill integration:

• Import post-interaction feedback and comments
• AI-powered agent-level sentiment and theme analysis
• Unified dashboard for CX and support ops insights
• Real-time detection of coaching opportunities or recurring complaints
• Actionable data to improve agent experience and training