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Discover the latest product updates, executive insights, CX intelligence trends, and practical tips — brought to you by the Chattermill team.

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What is a Proactive Agent? (And Why We Built One)
September 22, 2026
What is a Proactive Agent? (And Why We Built One)
AI and Automation
Jack Miller
Staff Product Manager
Introducing Lyra Agent: The AI Agent for Customer Feedback Analysis
September 17, 2026
Introducing Lyra Agent: The AI Agent for Customer Feedback Analysis
Product Updates
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
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Confessions of a Product Manager
November 13, 2025
Confessions of a Product Manager
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
The Guide to Buying CX Intelligence Software
November 11, 2025
The Guide to Buying CX Intelligence Software
Guides
Natalia Dwórznik
Head of Product Marketing
How to Drive Actionable Insights Across Teams Roundtable | Key Takeaways
October 29, 2025
How to Drive Actionable Insights Across Teams Roundtable | Key Takeaways
Top CX Brands
Liliana Osorio
Liliana Osorio
SVP Marketing
How Observations, Highlights, and Ask Lyra Accelerated Prioritization at Vivobarefoot
October 28, 2025
How Observations, Highlights, and Ask Lyra Accelerated Prioritization at Vivobarefoot
Product Updates
Vincent Dollet
Vincent Dollet
VP Product
How Qonto's Product team uses Observations to Identify Precise Customer Issues
October 21, 2025
How Qonto's Product team uses Observations to Identify Precise Customer Issues
Product Updates
Vincent Dollet
Vincent Dollet
VP Product
How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis
October 21, 2025
How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.
October 19, 2025
How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.
How To Love A Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
The New Era of CX Intelligence is Here
September 29, 2025
The New Era of CX Intelligence is Here
Product Updates
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Chattermill: The New Era of CX Intelligence is Coming Soon
September 15, 2025
Chattermill: The New Era of CX Intelligence is Coming Soon
Product Updates
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products
August 12, 2025
How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
How To Love a Customer Podcast: Episode 3 with Julia Zuber, Limehome
August 6, 2025
How To Love a Customer Podcast: Episode 3 with Julia Zuber, Limehome
How To Love A Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Customer Insights vs Customer Analytics: Key Differences Explained
July 30, 2025
Customer Insights vs Customer Analytics: Key Differences Explained
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
Are You Drowning in Data but Still Don’t Know Why Customers Leave?
July 30, 2025
Are You Drowning in Data but Still Don’t Know Why Customers Leave?
Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
15 Best Survey Analysis Tools in 2026 (Updated with 2026 Pricing)
July 29, 2025
15 Best Survey Analysis Tools in 2026 (Updated with 2026 Pricing)
Metrics
Liliana Osorio
Liliana Osorio
SVP Marketing
Chattermill Case Study : How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy
July 27, 2025
Chattermill Case Study : How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
How To Love a Customer Podcast: Episode 2 with James McGhee, FOOTASYLUM
July 22, 2025
How To Love a Customer Podcast: Episode 2 with James McGhee, FOOTASYLUM
How To Love A Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Operationalizing Customer Feedback for Product Growth
July 7, 2025
Operationalizing Customer Feedback for Product Growth
Top CX Brands
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Using Qualitative Data to Drive Strategic Product Decisions
July 6, 2025
Using Qualitative Data to Drive Strategic Product Decisions
Customer Feedback Analytics
Liliana Osorio
Liliana Osorio
SVP Marketing
How Customer Feedback Powers Faster Product Decisions and Better Prioritization
July 6, 2025
How Customer Feedback Powers Faster Product Decisions and Better Prioritization
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
Managing User Feedback at Scale in Hypergrowth Companies
July 3, 2025
Managing User Feedback at Scale in Hypergrowth Companies
Top CX Brands
Liliana Osorio
Liliana Osorio
SVP Marketing
Introducing the How To Love a Customer Podcast: Episode 1 with Abdul Khaled (Head of CX & Digital Product, E.O.N. Next)
July 2, 2025
Introducing the How To Love a Customer Podcast: Episode 1 with Abdul Khaled (Head of CX & Digital Product, E.O.N. Next)
How To Love A Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
A Step-by-Step Guide to Measuring and Improving Your VOC Metrics in Retail
June 22, 2025
A Step-by-Step Guide to Measuring and Improving Your VOC Metrics in Retail
Metrics
Tom Sykes
Product Marketing Executive
The Real Cost of Customer Churn in SaaS | 2025 Guide (Churn Statistics)
June 18, 2025
The Real Cost of Customer Churn in SaaS | 2025 Guide (Churn Statistics)
Metrics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
15 Best Customer Experience Tools in 2026
June 15, 2025
15 Best Customer Experience Tools in 2026
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
10 Proven Strategies to Reduce Customer Churn and Boost Retention
June 2, 2025
10 Proven Strategies to Reduce Customer Churn and Boost Retention
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How Leading Brands Use Customer Experience Analytics to Overcome CX Challenges
May 7, 2025
How Leading Brands Use Customer Experience Analytics to Overcome CX Challenges
Top CX Brands
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Confessions of a CX Manager: A Conversation with Salma Lahbiss, Consumer Insights Analyst
May 5, 2025
Confessions of a CX Manager: A Conversation with Salma Lahbiss, Consumer Insights Analyst
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
Confessions of a CX Manager: Influencing Product Decisions with Customer Feedback
April 24, 2025
Confessions of a CX Manager: Influencing Product Decisions with Customer Feedback
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
How to Analyze Customer Feedback in Retail: Tools & Strategies
April 14, 2025
How to Analyze Customer Feedback in Retail: Tools & Strategies
Customer Feedback Analytics
Tom Sykes
Product Marketing Executive
Confessions of a CX Manager
April 8, 2025
Confessions of a CX Manager
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
How to Build a Customer Experience Strategy in 2026
April 2, 2025
How to Build a Customer Experience Strategy in 2026
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How to Increase Customer Lifetime Value: The Ultimate Guide for CX Teams
April 2, 2025
How to Increase Customer Lifetime Value: The Ultimate Guide for CX Teams
Metrics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How to Respond to Customer Feedback: 16 Effective Ways to Improve CX
April 2, 2025
How to Respond to Customer Feedback: 16 Effective Ways to Improve CX
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Customer Experience Insights: Definition, Types & Examples (2026)
April 2, 2025
Customer Experience Insights: Definition, Types & Examples (2026)
Metrics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How AI Solves the Biggest Challenges in Customer Experience | AI Customer Experience Guide
April 1, 2025
How AI Solves the Biggest Challenges in Customer Experience | AI Customer Experience Guide
AI and Automation
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How A Fintech Company Enhanced Its App Experience, Reducing Complaints By 50%
March 25, 2025
How A Fintech Company Enhanced Its App Experience, Reducing Complaints By 50%
Customer Experience
Natalia Dwórznik
Head of Product Marketing
Building Your Own Feedback Analytics In House? Read This First.
March 25, 2025
Building Your Own Feedback Analytics In House? Read This First.
Customer Feedback Analytics
Natalia Dwórznik
Head of Product Marketing
Build Vs. Buy: Choosing The Right Feedback Analytics Solution
March 17, 2025
Build Vs. Buy: Choosing The Right Feedback Analytics Solution
Customer Feedback Analytics
Natalia Dwórznik
Head of Product Marketing
Retain Loyal Customers: Proven Strategies to Prevent Churn
February 5, 2025
Retain Loyal Customers: Proven Strategies to Prevent Churn
Guides
Liliana Osorio
Liliana Osorio
SVP Marketing
How E.On Next Uses Customer Feedback To Shape Product Features And Improve The Billing Experience
January 27, 2025
How E.On Next Uses Customer Feedback To Shape Product Features And Improve The Billing Experience
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
Driving Revenue Through Customer Experience: Insights For Retail And E Commerce
January 26, 2025
Driving Revenue Through Customer Experience: Insights For Retail And E Commerce
Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
Why Were Bringing Product Professionals Together At The Product Experience Summit
January 23, 2025
Why Were Bringing Product Professionals Together At The Product Experience Summit
Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
E.On Next Removes Silos And Maps Customer Journeys With Experience Led Growth
January 20, 2025
E.On Next Removes Silos And Maps Customer Journeys With Experience Led Growth
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next level
January 16, 2025
Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next level
Top CX Brands
Liliana Osorio
Liliana Osorio
SVP Marketing
How Downselling Builds Trust and Customer Loyalty: Lessons from Ferrari, McLaren, and Jay Leno
January 6, 2025
How Downselling Builds Trust and Customer Loyalty: Lessons from Ferrari, McLaren, and Jay Leno
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Top 20 Best Customer Feedback Tools Compared in 2026
January 5, 2025
Top 20 Best Customer Feedback Tools Compared in 2026
Customer Experience
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
21 AI Sentiment Analysis Tools for Smarter CX in 2026
January 3, 2025
21 AI Sentiment Analysis Tools for Smarter CX in 2026
AI and Automation
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
10 Best Customer Retention Software & Tools in 2026
January 2, 2025
10 Best Customer Retention Software & Tools in 2026
Guides
Liliana Osorio
Liliana Osorio
SVP Marketing
CX Community Meetup: Key takeaways for 2025 CX strategies
December 22, 2024
CX Community Meetup: Key takeaways for 2025 CX strategies
Guides
Liliana Osorio
Liliana Osorio
SVP Marketing
How to Turn Support Data Into Cross-Team CX Insights
December 12, 2024
How to Turn Support Data Into Cross-Team CX Insights
Unified Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
Transform your approach to customer retention and experience with two new courses on the Chattermill Academy
December 11, 2024
Transform your approach to customer retention and experience with two new courses on the Chattermill Academy
Product Updates
Tom Sykes
Product Marketing Executive
Read our summary of our Amsterdam CX Community event, offering valuable insights on AI & Data in CX from Uber and Nike
November 28, 2024
Read our summary of our Amsterdam CX Community event, offering valuable insights on AI & Data in CX from Uber and Nike
AI and Automation
Liliana Osorio
Liliana Osorio
SVP Marketing
Turning Black Friday Returns Into CX Wins | Post-Black Friday Guide
November 27, 2024
Turning Black Friday Returns Into CX Wins | Post-Black Friday Guide
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
10 Things You Wish You Knew Before Choosing a Customer Feedback Analysis Tool in 2026
November 27, 2024
10 Things You Wish You Knew Before Choosing a Customer Feedback Analysis Tool in 2026
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Vivobarefoot Partners with Chattermill to Deliver Customer Insights Across All Teams
November 21, 2024
Vivobarefoot Partners with Chattermill to Deliver Customer Insights Across All Teams
Top CX Brands
Liliana Osorio
Liliana Osorio
SVP Marketing
Introducing Chattermill’s Speech Analytics: Unlocking insights in every call
November 11, 2024
Introducing Chattermill’s Speech Analytics: Unlocking insights in every call
Product Updates
Natalia Dwórznik
Head of Product Marketing
How Qonto Enhances Their Voice of the Customer Strategy with Voice Data
November 10, 2024
How Qonto Enhances Their Voice of the Customer Strategy with Voice Data
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
Video: Find the Magic in Your Customer's Weirdness
November 9, 2024
Video: Find the Magic in Your Customer's Weirdness
Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
Panel: How CX Can Drive Awareness and Word of Mouth
November 9, 2024
Panel: How CX Can Drive Awareness and Word of Mouth
Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
Dig Deeper with Multiple Breakdowns: Enhanced Reports for Granular Insights
October 23, 2024
Dig Deeper with Multiple Breakdowns: Enhanced Reports for Granular Insights
Product Updates
Tom Sykes
Product Marketing Executive
Read our key takeaways from the Experience-Led Growth Summit 2024.
September 29, 2024
Read our key takeaways from the Experience-Led Growth Summit 2024.
Customer Experience
Liliana Osorio
Liliana Osorio
SVP Marketing
How HelloFresh Leverages Customer Insights from Chattermill
August 20, 2024
How HelloFresh Leverages Customer Insights from Chattermill
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
How HelloFresh Turned Product Feedback into New Revenue Streams, Growing to a €7B Business
August 12, 2024
How HelloFresh Turned Product Feedback into New Revenue Streams, Growing to a €7B Business
Top CX Brands
Natalia Dwórznik
Head of Product Marketing
Video Panel: How top brands use AI to impact customer experience
July 29, 2024
Video Panel: How top brands use AI to impact customer experience
AI and Automation
Liliana Osorio
Liliana Osorio
SVP Marketing
How NOT to ask for feedback - a real-life example from a £2B+ brand
July 12, 2024
How NOT to ask for feedback - a real-life example from a £2B+ brand
Guides
David Ascott
Guest Contributor
Experience-Led Growth (XLG): The business strategy for sustainable and profitable growth
July 8, 2024
Experience-Led Growth (XLG): The business strategy for sustainable and profitable growth
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
TSB and Chattermill extend partnership to provide customer insights and align teams around customer experience.
July 1, 2024
TSB and Chattermill extend partnership to provide customer insights and align teams around customer experience.
Top CX Brands
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
What went wrong at direct-to-cosumer darling Allbirds
June 27, 2024
What went wrong at direct-to-cosumer darling Allbirds
Customer Experience
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How 5 Top Brands Use Customer Feedback Successfully
June 27, 2024
How 5 Top Brands Use Customer Feedback Successfully
Customer Experience
David Ascott
Guest Contributor
Analyze Customer Feedback at Scale in 2026 | 5-Step Enterprise Guide
June 27, 2024
Analyze Customer Feedback at Scale in 2026 | 5-Step Enterprise Guide
Customer Feedback Analytics
David Ascott
Guest Contributor
Product Update: Detect Emerging Risks Faster with AI-Powered Alerts
June 26, 2024
Product Update: Detect Emerging Risks Faster with AI-Powered Alerts
Product Updates
Tom Sykes
Product Marketing Executive
Watch Our Berlin Panel 2024: The transformational impact of Artificial Intelligence (AI) on customer centricity
June 25, 2024
Watch Our Berlin Panel 2024: The transformational impact of Artificial Intelligence (AI) on customer centricity
AI and Automation
Liliana Osorio
Liliana Osorio
SVP Marketing
The Faster Horses Myth: 3 CX Lessons from Henry Ford
June 13, 2024
The Faster Horses Myth: 3 CX Lessons from Henry Ford
Customer Experience
David Ascott
Guest Contributor
Choosing the Right CX Technology: Strategic Insights for CEOs
May 31, 2024
Choosing the Right CX Technology: Strategic Insights for CEOs
AI and Automation
Luke Moore
Luke Moore
Chief Revenue Officer
Key Learnings for Building Successful Marketplaces: Insights from Chattermill
May 17, 2024
Key Learnings for Building Successful Marketplaces: Insights from Chattermill
Customer Experience
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Zepz The Fintech Unicorn Behind Worldremit And Sendwave Chooses Chattermill To Align Their Team Around Customer Insights
May 16, 2024
Zepz The Fintech Unicorn Behind Worldremit And Sendwave Chooses Chattermill To Align Their Team Around Customer Insights
Top CX Brands
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How to Compete Against a Clear Market Leader and Win
May 2, 2024
How to Compete Against a Clear Market Leader and Win
Guides
David Ascott
Guest Contributor
CX Intelligence Academy by Chattermill: Free Online Courses Available Now
April 29, 2024
CX Intelligence Academy by Chattermill: Free Online Courses Available Now
Customer Experience
Natalia Dwórznik
Head of Product Marketing
Why AI Alone Won't Solve Your CX Problems
April 18, 2024
Why AI Alone Won't Solve Your CX Problems
AI and Automation
Tom Whitney
Global VP Solutions Consulting
Top 7 Customer Experience Intelligence Use Cases for Finance
April 15, 2024
Top 7 Customer Experience Intelligence Use Cases for Finance
Customer Experience
Dmitry Isupov
Dmitry Isupov
Chief Strategy and Insights Officer and Co-Founder
Top 6 Use Cases for Customer Experience Intelligence in Travel
April 4, 2024
Top 6 Use Cases for Customer Experience Intelligence in Travel
Customer Experience
Dmitry Isupov
Dmitry Isupov
Chief Strategy and Insights Officer and Co-Founder
Top 6 Strategies for Customer Experience in Retail
March 27, 2024
Top 6 Strategies for Customer Experience in Retail
Guides
Dmitry Isupov
Dmitry Isupov
Chief Strategy and Insights Officer and Co-Founder
Top 6 Customer Experience Challenges in 2026: Solutions for Success
March 14, 2024
Top 6 Customer Experience Challenges in 2026: Solutions for Success
Customer Experience
David Ascott
Guest Contributor
How Hermès Gets Away With Selling $300,000 Bags?
March 4, 2024
How Hermès Gets Away With Selling $300,000 Bags?
Top CX Brands
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
E.ON Next chooses Chattermill to differentiate through excellence in customer experience
February 18, 2024
E.ON Next chooses Chattermill to differentiate through excellence in customer experience
Top CX Brands
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
How Customer Experience Evolved Over 30 Years
February 15, 2024
How Customer Experience Evolved Over 30 Years
Top CX Brands
David Ascott
Guest Contributor
Guide to Essential Customer Experience Metrics for Your Business
February 7, 2024
Guide to Essential Customer Experience Metrics for Your Business
Metrics
Sarah Parker
Guest Contributor
15 Proven Ways to Ensure a Positive Customer Experience
January 31, 2024
15 Proven Ways to Ensure a Positive Customer Experience
Guides
Liliana Osorio
Liliana Osorio
SVP Marketing
The 4 CX Trends I'm Most Excited About in 2024
January 25, 2024
The 4 CX Trends I'm Most Excited About in 2024
AI and Automation
Dmitry Isupov
Dmitry Isupov
Chief Strategy and Insights Officer and Co-Founder
Voice of the Customer: Definition, Importance, and Examples
January 24, 2024
Voice of the Customer: Definition, Importance, and Examples
Voice of Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Voice of the Customer Strategy | How to Build a Customer-Centric Plan
January 17, 2024
Voice of the Customer Strategy | How to Build a Customer-Centric Plan
Voice of Customer
Sarah Parker
Guest Contributor
How to Ensure Success in 2024: The Power of Strategic Pause and Reflection
January 11, 2024
How to Ensure Success in 2024: The Power of Strategic Pause and Reflection
Guides
David Ascott
Guest Contributor
Voice of the Customer Analysis Guide | Benefits, Steps & Best Practices
January 10, 2024
Voice of the Customer Analysis Guide | Benefits, Steps & Best Practices
Guides
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Frubana & Chattermill Deepen Partnership to Leverage NPS Insights
January 7, 2024
Frubana & Chattermill Deepen Partnership to Leverage NPS Insights
Metrics
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Voice of Customer Methodology with Examples
January 3, 2024
Voice of Customer Methodology with Examples
Voice of Customer
Sarah Parker
Guest Contributor
15 Best Voice of Customer (VoC) Tools in 2026
December 20, 2023
15 Best Voice of Customer (VoC) Tools in 2026
Voice of Customer
Liliana Osorio
Liliana Osorio
SVP Marketing
Voice Of The Customer Survey What, Why And How
December 17, 2023
Voice Of The Customer Survey What, Why And How
Metrics
Sarah Parker
Guest Contributor
Why Returns Analysis is Essential in 2024
December 14, 2023
Why Returns Analysis is Essential in 2024
Metrics
David Ascott
Guest Contributor
Voice of the Customer (VoC): What It Is, Examples & How to Build a Program
December 13, 2023
Voice of the Customer (VoC): What It Is, Examples & How to Build a Program
Voice of Customer
Mikhail Dubov
Mikhail Dubov
CEO and Co-founder
Customer Feedback Analytics: Steps, Methods, Tools & Top Platforms Compared
December 9, 2023
Customer Feedback Analytics: Steps, Methods, Tools & Top Platforms Compared
Metrics
Arron Westbrook
Guest Contributor
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