It is our core belief that listening to customers should be at the center of any business strategy for companies who want to grow and thrive. For years, we’ve worked with Customer Experience teams, Insights teams and Product teams to enable them to listen to and understand how to better serve their customers and we wanted to do more to especially focus on the challenges that are specific to Product teams.
This year, we’re introducing the Product Experience Summit, a virtual event designed to bring together the brightest minds in product management, operations, UX/UI. Our goal is simple: to empower product professionals with the knowledge, tools, and strategies they need to leverage customer feedback insights and transform their products into customer-centric powerhouses.
Building a Community of Product Innovators
At its core, the Product Experience Summit is about connection. We’ve curated a lineup of thought leaders and industry pioneers who will dive deep into the intersection of CX and Product. Attendees will have the chance to hear first-hand how top-performing companies harness customer feedback to prioritize features, enhance usability, and drive long-term growth. Beyond the keynotes and panels, this is about building a community of innovators who are shaping the future of product experience.
Why CX Insights Are Critical for Product Teams
Customer experience insights are no longer a "nice-to-have" for product teams—they are a necessity. Today’s customers expect personalized, seamless, and value-driven experiences at every touchpoint. To meet these expectations, product teams need to go beyond surface-level metrics and dive into the raw, unfiltered voice of the customer.
By mining and analyzing customer feedback, product professionals can:
- Prioritize Features That Matter: Understanding what customers truly value helps teams focus on building features that deliver impact, not just noise.
- Improve Customer Retention: Identifying pain points and acting on them fosters trust and loyalty, leading to stronger customer relationships.
- Drive Alignment Across Teams: CX insights provide a common language for product, marketing, and customer success teams to align their efforts.
Hear from Inspiring Brands
Our lineup of speakers brings unparalleled expertise to the Product Experience Summit.
- Rebekah Edmondson, Chief Product Officer at MPB, shares her strategic vision for delivering exceptional digital experiences.
- Fan Fen, Product Lead at Miro, delves into fostering collaboration and innovation through user-centric design.
- Axel Destagnol, Head of Product at Qobuz, offers insights into building customer loyalty in competitive digital markets.
- Margaret Howe, Director of Product Management at Indeed, uncovers strategies for prioritizing impactful features.
- François Tornier, SVP Product & Technology at Tink, demonstrates how technology and product teams can work hand-in-hand to scale innovation.
- Finally, Ryan McGrew, VP of Product at Zendesk, reveals how AI agents and self-service solutions can transform customer interactions.
The Product Experience Summit will showcase real-world examples of how leading brands have turned customer feedback into a strategic advantage. Attendees will walk away with actionable strategies to bring back to their teams and apply immediately.
A Shared Vision for Exceptional Product Experiences
At Chattermill, we believe that the best products are built with the customer at the center. The Product Experience Summit embodies this belief by giving product professionals the resources and inspiration to create experiences that resonate deeply with their audiences.
Whether you’re looking to refine your product roadmap, enhance your team’s decision-making processes, or simply gain a deeper understanding of your customers, this event is for you.
We’re proud to host this summit and bring together a diverse group of product leaders who share a common goal: to unlock the full potential of customer feedback and deliver products that customers love.
Join Us at the Product Experience Summit
The future of product management lies in the power of CX insights. Don’t miss your opportunity to be part of this transformative conversation. Register now to secure your spot at the Product Experience Summit and join us in shaping the next generation of exceptional product experiences.
We can’t wait to see you there!
