On demand
Understanding the competitive value of AI in CX
17:00 - 20:00
The Hoxton, Lloyd Amsterdam Oostelijke Handelskade 34, 1019 BN Amsterdam, Netherlands
Hear first hand how some of the world’s best brands are leveraging AI in CX. Dive deep into diverse feedback analysis approaches for a nuanced understanding of the industry landscape
About this
event
Join us for an invite-only, informal networking event, where we’ll bring together an elite lineup of CX, VoC, and Product leaders from across the Netherlands.Hear first hand how some of the world’s best brands are leveraging AI in CX. No tech wizardry required – just practical, actionable advice to conquer the complexities of this dynamic domain.Dive deep into diverse feedback analysis approaches for a nuanced understanding of the industry landscape.
Agenda
17:00
Introduction, welcome drinks and snacks
17:30
The science behind customer experience intelligence
- Unveiling innovative approaches to CX Analysis
- Elevating customer satisfaction with cutting-edge techniques
Aji Ghose
VP, Data & Research
18:00
Panel discussion: The transformative impact of AI on Customer-Centricity
Luke Moore
Chief Revenue Officer
Rufus Weston
Insight Director
Chloe Ward
Customer Insights Lead, Community Operations EMEA
19:00
Networking, drinks & nibbles
Speakers
Luke Moore
Chief Revenue Officer
Chloe Ward
Customer Insights Lead, Community Operations EMEA
Rufus Weston
Insight Director
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