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XLG
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London
UK
FebRUARY
SUMMIT
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The only event for CX, UX, Product, Insights, and Marketing leaders who put customer experience at the core of their business strategy. Walk away with practical insights, real stories, and proven tools to create experiences that truly matter, driving loyalty, growth, and lasting impact.
Trusted by hundreds of the smartest CX, Insights and Product teams
Why Attend XLG Summit?
Fuel Your Growth
Discover how to make CX your engine for lasting business impact. Whether you're building your CX foundation or ready to take it further, you'll gain the insights, tools, and strategies to activate Experience-Led Growth (XLG). From seasoned experts to rising stars, every session is designed to inspire, elevate, and spark action—making sure your voice is part of the conversation.
Get certified
Gain exclusive certifications in AI and XLG through immersive training sessions. Dive deep into Experience-Led Growth, uncover practical strategies, and leave with insights that actually move the needle.
Connect
Join 80+ CX, Product, and UX professionals—not in a stiff boardroom, but in a laid-back, lively space with DJ vibes and real conversations. This is networking, redefined.
Secure Your Spot at the XLG Summit Today
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Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Meet your speakers
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For details and the latest speaker announcements, stay tuned to this page
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Agenda
Training
10:30 AM – 12:00 PM
Get certified and choose from:
We’re offering 10 exclusive spots for a special training session happening right before the summit. Lunch is included after the session!
Lyra AI Fundamentals
Get Your Business XLG Ready
Reserve Your Spot
Summit Program
1:00 PM – 1:30 PM
Arrival & Registration
1:30 PM -
2:30 PM
Welcome Keynote
Abdul Khaled
Head of Digital, Customer Experience & Digital Products
Mikhail Dubov
Co-Founder & CEO
Dmitry Isupov
Co-founder
2:30 PM
– 3:15 PM
XLG Insights from Rory Sutherland
- Rory Sutherland will reveal what really shapes customer behaviour and loyalty, before running a live 'Agony Aunt' session where he tackles your toughest challenges
Rory Sutherland
Vice Chairman at Ogilvy UK, TED Global speaker
3:15 PM
– 3:30 PM
Networking Break
3:30 PM – 4:00 PM
AI & Experience Panel Featuring Aji Ghose, Luke Moore, and a special guest brand
Ipshita Chakraborty
Data Science & Applied AI Leader
Luke Moore
CRO
Aji Ghose
VP Data and Research
4:00 PM – 4:30 PM
All systems, no soul - how the pursuit of efficiencies can kill the best experiences
Alison Blair
Managing Director, Customer Led Transformation
Obi Santos
Senior CX & Insights Leader
Agne Schveyher
CX Manager
4:30 PM – 5:00 PM
A first look at Chattermill's Proactive Agent
Kevin Griffin
Head of UX and Design
Vincent Dollet
VP Product
5:00 PM – 5:15 PM
Closing Remarks & Chattermill Awards
5:15 PM –
7:30 PM
Drinks Reception & Networking
It was a fantastic opportunity to exchange ideas with industry leaders.
Abdul Khaled
Head of Digital | Customer Experience & Digital Products at EON Next
These events are super insightful and great to hear how other companies deal with customer insights topics.
Julia Zuber
Customer Insights Lead at Limehome
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Seats Are Limited
Secure Your Spot at the XLG Summit Today
Participate
Join Us at XLG Summit in London
This is your opportunity to be part of something bigger. Gain practical insights, real stories, and proven tools to craft experiences that truly matter driving loyalty, growth, and lasting impact
Sponsor the Summit
If you are interested in sponsoring this event, now's the time to get in touch.
Have Questions?
Still wondering how to get involved or need more information? We’re happy to help.
Speak at XLG Summit
Share your expertise with the global CX community. Apply to join our lineup of forward-thinking speakers.
Frequently
Asked Questions
Find out everything you need to know about attending, speaking at, or partnering with us for the XLG Summit.
The XLG Summit is an exclusive in-person event. All tickets grant access to the live, on-site experience only.
No, the event will not be live-streamed. However, select sessions will be recorded and made available for viewing after the summit.
Recordings will be available post-event, but access may be limited to attendees or provided separately.
We’ll send you a separate email with a registration link for the training session. Alternatively, you can email marta.perez@chattermill.io to sign up.
The training will take place at the same venue as the summit but will begin earlier. Please refer to the agenda for exact timings.
The summit will be held at White Rabbit Studios in London
XLG Is Closer
Than You Think!
The stage is nearly set and you’re about to be part of something bigger!
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