Gorgias
Connect Gorgias to uncover DTC support patterns and improve fulfillment and CX operations.
Gorgias is a helpdesk solution tailored for eCommerce brands, consolidating customer messages from email, social, and live chat into one platform.
Why connect Gorgias with Chattermill?
Integrating Gorgias with Chattermill allows DTC brands to analyze support interactions in the context of broader feedback. Chattermill’s Lyra AI surfaces patterns in product issues, shipping concerns, or service complaints—giving CX and ops teams the insights needed to improve both performance and perception.
Key features of the Gorgias and Chattermill integration:
- Automatic syncing of multi-channel support conversations
- AI-powered sentiment and theme detection
- Centralized dashboard for full-funnel customer insight
- Alerts on recurring complaints or product defects
- Data to inform logistics, returns, and product decisions
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