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Live Chat

Connect Live Chat to Chattermill to extract insights from customer feedback and support conversations.

Live Chat is a real-time messaging platform that enables businesses to engage with customers directly through their websites or applications. It facilitates instant communication, allowing support teams to address customer inquiries promptly and efficiently.

Why connect Live Chat with Chattermill?

Integrating Live Chat with Chattermill allows you to analyze live customer conversations alongside other feedback sources. Chattermill’s Lyra AI processes this data to uncover sentiment trends and key themes, providing actionable insights to enhance customer support strategies and overall satisfaction.

Key features of the Live Chat and Chattermill integration:

  • Automatic import of live chat transcripts
  • AI-driven sentiment and theme analysis
  • Unified dashboard for comprehensive customer insights
  • Real-time alerts on emerging support issues
  • Data-informed strategies to improve customer service

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