Live Chat

Connect Live Chat to Chattermill to extract insights from customer feedback and support conversations.

Live Chat is a real-time messaging platform that enables businesses to engage with customers directly through their websites or applications. It facilitates instant communication, allowing support teams to address customer inquiries promptly and efficiently.

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Why connect Live Chat with Chattermill?

Integrating Live Chat with Chattermill allows you to analyze live customer conversations alongside other feedback sources. Chattermill’s Lyra AI processes this data to uncover sentiment trends and key themes, providing actionable insights to enhance customer support strategies and overall satisfaction.

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Key features of the Live Chat and Chattermill integration:

Automatic import of live chat transcripts
AI-driven sentiment and theme analysis
Unified dashboard for comprehensive customer insights
Real-time alerts on emerging support issues
Data-informed strategies to improve customer service

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See how Chattermill can unify and amplify your existing CX tools, and help you see the customer reality.

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