Plans
Our pricing is tailored to your needs and mainly depends on the data sources and volume of feedback you want to analyze.
Trusted by thousands of the best cx, VOC and product teams
Why choose Chattermill?
We have been recognized as the leading customer feedback analytics platform, with exceptional customer and user experience.
“Chattermill unifies our customer experience data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
“Chattermill's platform has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue"
“The Chattermill team is small enough to provide a personable and responsive relationship while having a big enough team to tackle almost any problem we throw at them.”
We’re here to ensure your success
Our Customer Success team is with you for every step of your journey.
CS Manager
Frequently Asked Questions
Chattermill’s pricing primarily depends on the number of data integrations you need and the volume of data to be analyzed (number of data credits) - we do not charge a per user fee, so you can add as many users as you want.
We also provide additional modules and add-ons depending on your needs, so please get in touch using the form on this page to discuss your specific requirements.
A data credit is a single piece of feedback, such as a survey response, support chat, social media data, app review, forum comment etc.
A single data credit includes all the unstructured text feedback data you want to analyze, any quantitative data such a score or a number and any metadata you'd like to include.
We recommend a minimum of 5,000 pieces of feedback per month from any combination of sources (e.g. surveys, support tickets, support calls, social media comments, app reviews, forum comments, etc.) to get the best value out of Chattermill.
Chattermill lets you easily integrate feedback data from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).
You can check out the full list of integrations here.
We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!I
When you get started with Chattermill, you’ll have access to a dedicated onboarding specialist, who'll provide you with a detailed project plan and 1 to 1 support for your first 30 days to help you get started and align your goals with what we have to offer.
Chattermill is, at the heart of it, a data company. Protecting the data our customers have entrusted us with is is our primary concern from day one.
We have a number of security certifications including SOC 2 and GDPR compliance.
You can read more about our approach to security on ourTrust Center.
We believe that customer feedback insights should be available to everyone in any organization so we do not charge a per user fee - you can add as many users as you need.
There is no limit on the number of reports or dashboards you can create.
Every Chattermill client can create unlimited customizable dashboards and reports, ensuring users can access all the relevant information they need.
See how Chattermill drives business impact
30%
increase in Average Order Values (AOV)
200+
hours of manual analysis saved monthly
42%
decrease in support contacts per transaction
144%
increase in Net Promoter Score (NPS)
Get granular insights from your feedback data
Meet with us to discuss your challenges and learn how the world's best brands uncover customer insights with Chattermill.
Fill out the form, and you'll be able to select a time slot that works for you.
What to expect:
A short 15-minute call to understand your needs
A tailored 30-minute demo based on your use case
An overview of pricing and implementation
4.5 rating
120+
5 star reviews
See Chattermill in action
Trusted by the world’s biggest brands
