Pricing

Chattermill Pricing

Starter

Sign up and start analysing. Ideal for individuals working on personal or philanthropic projects.

Price
Fully featured customer feedback analytics access.
Get started in minutes with our CSV uploader.
Access to our CX knowledge base and resources.
Start a free trial with your data
Custom

Enterprise

Unify your customer experience analytics in one place to discover insights across the customer journey.

A single Unified Customer Intelligence platform.
Infrastructure designed to power the most advanced customer analytics.
Advanced features access to scale granular insights and workflows.
SSO, user management and API access to manage large organisations.
Access to Customer Success Managers, Insight Analysts and professional services offerings.
Request Pricing
Custom

Feature Overview

Overview

Features and services

Enterprise

Custom

Channel

A channel is a single source of customer feedback, such as an NPS survey, CSAT survey, Online reviews or App Store reviews. Our most advance customers use unify multiple channels of customer feedback within Chattermill to discover novel insights across the customer journey and scale their Customer Experience.
1
Custom

Volume

Starter accounts have up to 1,000 /month and Enterprise accounts have custom volumes of customer feedback responses and comments.
1,000 / month
Bespoke

Users

20
Unlimited

Models

Models are what we use to analyse your data. Our most powerful models are custom built and trained on your own existing datasets to produce the most granular and accurate levels of customer insight.
Universal
Bespoke

Attributes

An attribute is usually operational or transactional data passed with each piece of customer feedback. For example, a customers location, the products bought or the customer care agent they spoke to.
X
Unlimited

Integrations

Integrations differ depending on the plan you are on. Starter plans include one integration (NPS, Reviews, CSV, Customer Support tickets or App Store feedback). Our enterprise plans include advanced and custom integrations depending on your requirements.
Basic
Bespoke

Languages

Self-service resources only
Full customer support with account manager

Infosec and Legal Review

X

Frequently Asked Questions

What's the difference between Starter and Enterprise plans?

Our Starter plan includes access to our universal analysis models, self-service resources and up to 1,000 pieces of feedback analysed per month from 1 channel (NPS, SCAT, survey, etc).

The Enterprise plan includes advanced features and professional services, training and fewer limitations with customised pricing based on your requirements.

How many users do I get?

Our Starter tier offers 20 users. Upgrading to an Enterprise plan gives you unlimited additional users.

What happens when I hit my volume limit?

Once you reach your monthly volume limit, you will not be able to process any more customer feedback. If you need to increase your monthly volumes, you can upgrade to a different plan with a higher limit suited to your requirements.

What payment methods do you accept?

Enterprise customers have the option of invoiced billing.

What if I have more questions?

Try searching for what you need in our Help & Support site. If you don't find what you're looking for, you can get helphere.

The customer-centric brands you love, love Chattermill

Nilan Peiris
Nilan Peiris
CPO

"Chattermill enables our teams at Wise to take customer insights deeper than ever before“

wise
Steve Crolic
Steve Crolic
Associate Director

"Chattermill helps us easily understand and keep track of our key customer experience drivers“

Hello fresh
kristy Macdonald
Kirsty Macdonald
Head of CX

"Chattermill enables us to truly connect with our customers and identify complex pain points“

Bloom and Wild

Pricing built for your needs

We're thrilled you want to learn more about Chattermill and discuss our pricing options.

You can book a slot with one of our consultants to discuss your use case and pricing options straight from here - just submit your details and you'll be able to select a slot that suits you.

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