Unified Customer Intelligence
Unify your customer experience analytics to discover insights across the customer journey 10x faster
Analyse everything your customers are telling you across feedback, support and conversations
Uncover trends, patterns, and what’s driving customer loyalty and retention in real-time
Dedicated Customer Success Managers, Insight Analysts and professional services offerings
Automated alerts and notifications to notify you when new trends emerge or issues arise
SSO, user management and API access to manage large organisations
Native integrations with 50+ different sources of customer feedback and support data
Custom
Feature Overview
Overview
Features and services
Channels
A channel is a single source of customer feedback, such as an NPS survey, CSAT survey, Online reviews or App Store reviews. Our most advanced customers use unify multiple channels of customer feedback within Chattermill to discover novel insights across the customer journey and scale their Customer Experience.
Custom
Volumes
Custom volumes of customer feedback responses and comments.
Bespoke
Users
Unlimited
Models
Models are what we use to analyse your data. Our most powerful models are custom built and trained on your own existing datasets to produce the most granular and accurate levels of customer insight.
Bespoke
Attributes
An attribute is usually operational or transactional data passed with each piece of customer feedback. For example, a customers location, the products bought or the customer care agent they spoke to.
Unlimited
Integrations
Integrations differ depending on the use case and are fully bespoke.
Our bespoke plans include advanced and custom integrations depending on your requirements.
Our bespoke plans include advanced and custom integrations depending on your requirements.
Bespoke
Support
Full customer support and a Customer Success Manager
Infosec and Legal Review
Trusted by customer obsessed brands
Nilan Peiris
CPO
"Chattermill enables our teams at Wise to take customer insights deeper than ever before“
Steve Crolic
Associate Director
"Chattermill helps us easily understand and keep track of our key customer experience drivers“
%201-min.webp)
Kirsty Macdonald
Head of CX
"Chattermill enables us to truly connect with our customers and identify complex pain points“
We totally get that you're here to figure out our pricing…
…and we know that it's a big factor in your decision-making process.
We want to be upfront with you: you won't find a simple pricing table on this page.
The reason is that we customise our packages based on your unique needs, data volumes, and tech stack.
But don't worry. Our team is here to chat with you and put together a proposal that you'll feel great about.