Highlights provide the key takeaways from all your customer feedback, using cutting-edge AI built to meet the highest standards of precision and accuracy. Chattermill automatically generates Highlights from any selection of comments, reviews, or survey responses instantly, surfacing the most important insights while grounding each one in quantified, verifiable data.

Every Highlight can be fully traced back to the original customer quotes, so you can verify and trust the insights driving your decisions.

Backed by Observations, Highlights can summarize thousands of data points in seconds, allowing users to quickly find what matters in any segment of data across Chattermill.

What's included:

• Accurate and reliable summaries: Get reliable summaries from cutting-edge AI models that handle large data volumes, built for accuracy and precision.
• Quantified results: Highlights are underpinned by Observations, with quantified data behind every insight, ranked by actionability and impact.
• Verifiable and auditable results: Verify every insight by clicking through to see the real customer feedback that supports each point.‍
• Available everywhere in the app: Highlights are integrated across the entire platform - click on any data point to get an accurate summary instantly.

Highlights are available to all Chattermill users.

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