Understanding the competitive value of AI in CX

Exclusive Networking Event
Wednesday, 13th November, 17:00 - 20:00
The Hoxton, Lloyd Amsterdam
Oostelijke Handelskade 34, 1019 BN Amsterdam, Netherlands
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Join us for an invite-only, informal networking event, where we’ll bring together an elite lineup of CX, VoC, and Product leaders from across the Netherlands.

Hear first hand how some of the world’s best brands are leveraging AI in CX. No tech wizardry required – just practical, actionable advice to conquer the complexities of this dynamic domain.

Dive deep into diverse feedback analysis approaches for a nuanced understanding of the industry landscape.

Reserve your seat to prepare yourself for this fundamental shift as we unravel the transformative power of Generative AI, which is reshaping the very essence of CX as we know it!

Reserve your seat today

Agenda

Food and drinks will be provided throughout the afternoon
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15:00: Introduction, welcome drinks and snacks
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15.30: The science behind customer experience intelligence 
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• Unveiling innovative approaches to CX Analysis
• Elevating customer satisfaction with cutting-edge techniques
Presented byDr Aji Ghose, VP, Data & Research, Chattermill
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16:30: Panel discussion: The transformative impact of AI on Customer-Centricity
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17:20: Wrap up and key takeaways
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17:30 Networking, drinks & nibbles

Reserve my seat

Agenda

Food and drinks will be provided throughout the afternoon
17:00
Introduction, welcome drinks and snacks
17:30
The science behind customer experience intelligence 
  • Unveiling innovative approaches to CX Analysis
  • Elevating customer satisfaction with cutting-edge techniques

Dr Aji Ghose

VP, Data & Research
16:10
E.ON Next: Adoption and best practices

Abdul Khaled

Head of Digital | Customer Experience & Digital Products
18:00
Panel discussion: The transformative impact of AI on Customer-Centricity

Luke Moore

Chief Revenue Officer

Rufus Weston

Insight Director

Chloe Ward

Customer Insights Lead,
Community Operations EMEA

Abdul Khaled

Head of Digital | Customer Experience & Digital Products

Catherine Hanys

Head of Customer Insights

James McGhee

Director of Customer Experience

Steve Crolic

Associate Director Voice of the Customer
19:00
Networking, drinks & nibbles

Speakers

Dr Aji Ghose
VP, Data & Research
Dr Aji Ghose serves as the Vice President of Data & Research at Chattermill, overseeing Data Science, MLOps, and MLEng, focused on unearthing actionable insights from customer feedback. Previously, he was the Head of Research & Analytics at Sky, managing a large group of data scientists, researchers, and analysts, working on product and marketing optimisation, content recommendation, and machine learning research. Aji earned his PhD in Computational Cognitive Science, specialising in multimodal deep learning, from Birkbeck, University of London. He holds an MSc in Computer Science with Artificial Intelligence from the University of York. Aji also serves as a chair and lecturer for Data Science, Statistics, and AI courses at the Market Research Society.
Luke Moore
Chief Revenue Officer
With over ten years in AI and customer experience analytics, Luke has become a recognized leader in unstructured text analytics. He has skillfully led GTM teams, connecting innovative brands with technologies that enhance customer insights for strategic decision-making. Luke has worked with high-profile brands such as Nike, Adidas, and General Motors, as well as dynamic companies like HelloFresh and Wise. His collaborations with consultancies like Deloitte and EY, and various technology partners, underline his commitment to applying AI in practical, impactful ways in customer experience. Central to his work is a focus on improving how brands understand and respond to customer narratives, merging technology with human insight to inform strategic decisions.
Rufus Weston
Insight Director
Commercial digital specialist with extensive experience in media, retail and eCommerce. Using data to help businesses make better decisions is what I do.Specialties: Strategic and thought leadership pieces using qual and quant market research, and data analytics including Omniture SiteCatalyst and social media tools.
Chloe Ward
Customer Insights Lead,Community Operations EMEA
Insights expert with a background in consumer experience, research and consulting.
‍What I do: Using data-driven insights to enable business transformation and human-centric change.
‍Why I do it: An inherent urge to understand human behavior. Combining research methodologies and multiple data sources allows us to holistically understand how customers interact with our product, the marketplace, and customer support.

3 reasons to attend

Attendees will gain a comprehensive understanding of cutting-edge feedback analysis methods. This knowledge will empower teams to make informed decisions about enhancing their feedback analysis processes effectively.

Understand the impact of AI on your teams and customers

Discover how AI technologies can streamline your team's feedback analysis process, saving time and resources. Learn how AI insights can be used to improve CX, leading to increased satisfaction, loyalty, and, ultimately, business growth.

Network with your peers and get useful insights
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Talk to likeminded CX, VoC and product trailblazers, sharing tips, tricks, and best practices to implement successful VoC programs. Understand what your peers are struggling with and what they are doing to overcome challenges.

Deep dive into Chattermill's unique approach to AI

Discover the reasons behind our unique approach to AI, which integrates sophisticated techniques and technologies, offering a distinctive way to derive actionable, accurate, and contextually-rich insights from customer feedback.

A conversation with CX, VoC, and product leaders from top performing brands

Our vision for this get-together is that it’s small and intimate so you can discuss challenges and learn from each other.
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We will be capping attendees at 20 so reserve your spot today.‍

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