- Unified Customer Intelligence startup vastly exceeded expectations for the period, hitting 200 per cent of its new business revenue and pipeline targets
- The company is now expanding rapidly across North America, Europe, LATAM and APAC
- The company saw the most growth amongst high-growth and enterprise customers in the retail, technology and financial services sectors.
London, UK. 21 June 2022 — Chattermill, a Unified Customer Intelligence startup revolutionising how consumer feedback, support, and conversation data is utilised, today announced record-breaking results for the first quarter ending March 2022.
The figures released show the company exceeded expectations, hitting 200 per cent of its new business revenue and pipeline targets, while maintaining high customer retention levels. The business is now expanding rapidly across multiple markets.
Today, customer experience occurs across numerous touchpoints online, in-store, and on the phone. To truly understand how each one contributes to and impacts the overall customer experience, businesses need to make sense of their customer data in a unified way so they can identify exactly where they need to improve.
This is where Chattermill’s Unified Customer Intelligence comes into play.
Chattermill unifies customer feedback, support, and conversation channels and uses deep learning to interpret meaning and sentiment in real-time customer interactions. This enables companies to identify the critical drivers of CX and make strategic changes that boost customer loyalty, advocacy, drive growth, and reduce churn.
Amongst Chattermill’s Q1 Fiscal Highlights for Q1 2022:
- 200 per cent of new business revenue target achieved
- 200 per cent of pipeline target achieved
- Among Chattermill’s sales team, the top performer achieved 223 per cent over their target, and the lowest performer achieved 173 per cent over target
Luke Moore, Chief Revenue Officer at Chattermill, said: “Our Q1 results demonstrate how companies increasingly need Chattermill’s Unified Customer Intelligence platform – to help them understand their customers, and see their customer reality.
The significance of over 200 per cent of the pipeline target met suggests this trend is continuing, and we’re hiring to absorb the pace and scale of demand. These results leave us in a powerful position to vastly exceed our projections for this year and continue our rapid expansion across the USA, Europe, LATAM and APAC.”
Chattermill’s platform and its value have been recognised by the world’s leading fast-growth customers – from HelloFresh to Uber, Just Eat to Wise. Chattermill was also selected to the Tech Nation Upscale 2020 cohort, and ranked 16th in Deloitte’s UK Technology Fast 50.
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Notes to Editors
Chattermill Unified Customer Intelligence Platform enables CX teams to get the unfiltered truth about their customers so that they can transform their brands’ customer experience. Using cutting-edge artificial intelligence, Chattermill unifies and analyses customer experience data across the entire customer journey – from app store reviews to post-purchase survey feedback – giving businesses deep insight into how their customers really feel, and, ultimately, enabling them to build customer experiences that are built on the customer reality. With access to what customers really think about products, services, and customer experience, Chattermill enables businesses to operate based on intelligence, instead of opinion.
Cathy White, CEW Communications for Chattermillcathy@cewcomms.com+44 (0)7791232834
Renata Miranda, CEW Communications for Chattermillrenata@cewcomms.com+44 (0)7427068934