Enterprise Account Executive

Sales - London, England, United Kingdom

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At Chattermill we use cutting-edge AI technology to give leading companies the key to improving their customer experience.  We work with many of the most exciting companies in the world (Uber, HelloFresh, Transferwise, and Skyscanner to name a handful!) and are passionate about helping them put their customers at the heart of their decision making.

In our 6 years we’ve grown from two co-founders to a team of 50 (and counting) bright and diverse individuals.  Chattermill was recently voted 16th in the Fastest growing tech companies in the UK by Deloitte and 77th in the fastest growing companies in Europe in the FT1000.  We have ambitious plans to keep growing and are now looking for an Enterprise Account Executive to join us in the next stages towards building a category-defining company in the Customer Experience Analytics space.

As an Enterprise Account Executive, you will:

  • Own and manage a sales pipeline of opportunities across a broad spectrum of industries
  • Convert leads from our Sales Development Representatives and Growth team
  • Occasionally prospect for leads via email and LinkedIn outreach to enrich the sales funnel
  • Develop and maintain strong relationships with prospective clients
  • Hold product demonstrations and educate prospective clients on the Chattermill offering
  • Craft and deliver compelling narratives for the Chattermill product suite against a variety of use cases
  • Champion best practices in Customer Experience and excite our clients excited about the possibilities Chattermill opens up in this space
  • Identify when trials or Proof of Concepts are appropriate and manage these processes with our Data Operations team 
  • Agree terms of business and close deals with new clients
  • Facilitate the handing over of new clients to our Data Operations and Customer Success team to ensure a world-class onboarding experience

What we’re looking for:

  • 3+ years’ experience in direct Enterprise sales at Account Executive level 
  • Prior experience in a B2B SaaS environment 
  • A strong track record of success in selling Enterprise software
  • A good understanding of Customer Experience and passion for helping our clients in this area
  • Exceptional rapport and relationship building skills
  • Excellent communication skills, both verbal and written
  • Effective persuasion, negotiation, and influencing skills
  • Strong emotional intelligence and interpersonal skills, a customer-centric and consultative approach to working
  • You’re able to understand complex concepts and communicate them to a broad audience
  • You’re able to identify different buyer needs and use cases and craft a compelling narrative to address them
  • You’re a quick learner and are able to incorporate feedback into practice
  • You’re a self-starter and thrive when working autonomously

Nice to have:

  • Degree-level education
  • Prior experience in a data-driven company 
  • Prior experience in the Customer Experience arena

Why join us?

  • A competitive salary as well as the ability to share in the company’s success through options
  • We want you to grow with us, so we place huge importance on providing our people with great opportunities to develop and progress, such as a £500 (yearly) personal development budget, a progression framework, unlimited access to a fully stocked library and biweekly Breakfast and Learns
  • Great progression opportunities - we want you to grow with us!
  • A flexible Health & Wellness benefits budget that can be spent on health insurance, physical and mental health or other needs starting at £50pcm growing £25pcm for each year of service
  • 25 days holiday (in addition to bank holidays) + 1 day for your birthday + 1 day for every year of service up to 5 years
  • Perks including discounts on cinema tickets, utilities and more
  • Flexible working conditions and the opportunity to work from home 
  • Lovely office with great classes, events, and a rooftop terrace (when not in a pandemic!)
  • Regular company socials planned by our great colleagues!