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MCP stands for Model Context Protocol. It's an open standard that allows AI agents such as Claude to connect to external platforms and access their data. With the Chattermill MCP, your AI agent can connect directly to your customer feedback data within Chattermill.

The Chattermill MCP is available to all Chattermill customers. You will separately need access to the AI agent you want to connect it with, which may require a paid account depending on the tool.

First, connect your preferred AI agent to the Chattermill MCP server. Once connected, your AI agent can query your Chattermill data directly when responding to prompts. With the Chattermill MCP, your AI agent can:
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• Get quick summaries of customer feedback across any topic, segment or time period
• Access quantified insights — including issue volumes, metrics and customer sentiment
• Pull raw verbatim feedback based on specific criteria
• Cross-reference customer feedback with data from other connected tools
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We'll continue adding new capabilities based on learnings and customer feedback.

Access through the Chattermill MCP is governed by your existing Chattermill user permissions. This means each user can only see the data they already have access to in Chattermill — nothing more, nothing less.