Running a jewellery brand that's beloved worldwide for its simplicity, luxury and conscious creation means putting the customer at the heart of everything. When Monica Vinader turned their customer experience department into an engine for their business strategy, the company required a platform that could quickly clarify and streamline the learnings from their customer feedback.
Launched in 2008, Monica Vinader is an award-winning British demi-fine luxury jewellery brand. Its popular and affordable products are sold in over 70 countries, and the company employs more than 350 people worldwide. The customer-centric brand is digitally-led with a strong online presence, complemented by 19 international stores, concessions and a partner network.