ROI calculator for Customer Support
How much could you save by cutting down on support contacts?
With Chattermill, you can pinpoint the exact reasons behind customer support inquiries. By understanding the root causes, you can reduce the volume of inbound inquiries and reduce pressure on your support team.
Adjust the values below to estimate how much you could save with Chattermill.
Frequently Asked Questions
This Chattermill ROI Calculator estimates how much you could save by reducing support contacts. By analyzing customer feedback, Chattermill helps your team uncover the root causes behind support inquiries - enabling you to identify and resolve recurring issues. This leads to a lower volume of incoming requests and, in turn, reduced support costs.
Our ROI formulas are fully transparent - you can download the detailed methodology PDF here. ROI is calculated using the inputs you provide (such as total orders, percentage of orders that generate support contacts, and the average cost per interaction), combined with the average reduction in support contacts we’ve seen from Chattermill customers.
The calculator gives you three ROI estimates to show a range of possible outcomes.
- Conservative: assumes a 5% reduction in support contacts
- Realistic: assumes a 7% reduction in support contacts
- Best case: assumes a 10% reduction in support contacts
These percentages are based on average improvements seen by Chattermill customers in a similar business context. You can use them as benchmarks or adjust the inputs to better reflect your own business context.
This number estimates your reduced volume of support interactions after using Chattermill, based on typical results from similar customers. We apply a 5%, 7%, or 10% reduction to your current annual support contacts.
The exact formula is: (Total number of support interactions) – (Total number of support interactions × 5%, 7%, or 10%).
This number shows your estimated costs of support contacts after using Chattermill. We take your original volume of support interactions per year and apply a 5%, 7%, or 10% reduction, then multiply that by your average cost per interaction.
Formula:(Support Contacts after CXI) × (Average Cost per Interaction)
This shows how much you could save on customer support costs after using Chattermill. It’s the difference between your current total support costs and the estimated costs after implementing CXI.
Formula: (Number of Customer Support Interactions × Average Cost per Interaction) – (Total Costs after CXI × Average Cost per Interaction)
This gives you an estimate of the potential cost savings based on typical improvements seen by Chattermill customers.
You can reach out to our sales team here to schedule a personalized Chattermill demo tailored to your specific business goals.