On demand
Understanding the competitive value of AI in CX
Thursday, 23rd May
15:00 - 18:30
The Annex, Lobeckstraße 36-40, Berlin, Germany
Join us for an invite-only, informal networking event, where we’ll bring together an elite lineup of CX, VoC, and Product leaders from across Germany.
About this
event
Hear first hand how some of the world’s best brands are leveraging AI in CX. No tech wizardry required – just practical, actionable advice to conquer the complexities of this dynamic domain.Dive deep into diverse feedback analysis approaches for a nuanced understanding of the industry landscape.
Agenda
15:00
Introduction, welcome drinks and snacks
15:30
The science behind customer experience intelligence
- Unveiling innovative approaches to CX Analysis
- Elevating customer satisfaction with cutting-edge techniques
Aji Ghose
VP, Data & Research
16:30
Panel discussion: The transformative impact of AI on Customer-Centricity
David Ascott
Insight Lead
Ola Makri
Head of Customer Experience
Julia Zuber
Customer Insights Lead
Shaahin Shariat
Director of Research & Insights
Speakers
Aji Ghose
VP, Data & Research
David Ascott
Insight Lead
Shaahin Shariat
Director of Research & Insights
Julia Zuber
Customer Insights Lead
Ola Makri
Head of Customer Experience
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