Chattermill

On demand

Understanding the competitive value of AI in CX

Thursday, 23rd May

15:00 - 18:30

The Annex, Lobeckstraße 36-40, Berlin, Germany

Join us for an invite-only, informal networking event, where we’ll bring together an elite lineup of CX, VoC, and Product leaders from across Germany.

About this
event

Hear first hand how some of the world’s best brands are leveraging AI in CX. No tech wizardry required – just practical, actionable advice to conquer the complexities of this dynamic domain.Dive deep into diverse feedback analysis approaches for a nuanced understanding of the industry landscape.

Agenda

15:00

Introduction, welcome drinks and snacks

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15:30

The science behind customer experience intelligence

‍

Unveiling innovative approaches to CX Analysis
Elevating customer satisfaction with cutting-edge techniques

Aji Ghose

VP, Data & Research

16:30

Panel discussion: The transformative impact of AI on Customer-Centricity

David Ascott

Insight Lead

Ola Makri

Head of Customer Experience

Julia Zuber

Customer Insights Lead

Shaahin Shariat

Director of Research & Insights

Speakers

Aji Ghose

VP, Data & Research

David Ascott

Insight Lead

Shaahin Shariat

Director of Research & Insights

Julia Zuber

Customer Insights Lead

Ola Makri

Head of Customer Experience

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