About this
event
Hear first hand how some of the world’s best brands are leveraging AI in CX. No tech wizardry required – just practical, actionable advice to conquer the complexities of this dynamic domain.Dive deep into diverse feedback analysis approaches for a nuanced understanding of the industry landscape.
Agenda
15:00
Introduction, welcome drinks and snacks
15:30
The science behind customer experience intelligence
- Unveiling innovative approaches to CX Analysis
- Elevating customer satisfaction with cutting-edge techniques

Aji Ghose
VP, Data & Research

16:10
E.ON Next: Adoption and best practices

Abdul Khaled
Head of Digital | Customer Experience & Digital Products

16:30
Panel discussion: The transformative impact of AI on Customer-Centricity

Abdul Khaled
Head of Digital | Customer Experience & Digital Products


Steve Crolic
Associate Director Voice of the Customer


Luke Moore
Chief Revenue Officer


Catherine Hanys
Head of Customer Insights


James McGhee
Director of Customer Experience

17:20
Wrap up and key takeaways & Networking, drinks & nibbles
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