On demand
Understanding the competitive value of AI in CX
Thursday, 27th June
15:00 - 18:30
Menier Penthouse, 5th Floor, 38 Southwark Street, London SE1 1UN
Join us for an invite-only, informal networking event, where we’ll bring together an elite lineup of CX, VoC, and Product leaders from across UK.
About this
event
Hear first hand how some of the world’s best brands are leveraging AI in CX. No tech wizardry required – just practical, actionable advice to conquer the complexities of this dynamic domain.Dive deep into diverse feedback analysis approaches for a nuanced understanding of the industry landscape.
Agenda
15:00
Introduction, welcome drinks and snacks
15:30
The science behind customer experience intelligence
- Unveiling innovative approaches to CX Analysis
- Elevating customer satisfaction with cutting-edge techniques
Aji Ghose
VP, Data & Research
16:10
E.ON Next: Adoption and best practices
Abdul Khaled
Head of Digital | Customer Experience & Digital Products
16:30
Panel discussion: The transformative impact of AI on Customer-Centricity
Abdul Khaled
Head of Digital | Customer Experience & Digital Products
Steve Crolic
Associate Director Voice of the Customer
Luke Moore
Chief Revenue Officer
Catherine Hanys
Head of Customer Insights
James McGhee
Director of Customer Experience
17:20
Wrap up and key takeaways & Networking, drinks & nibbles
Speakers
Abdul Khaled
Head of Digital | Customer Experience & Digital Products
Luke Moore
Chief Revenue Officer
Steve Crolic
Associate Director Voice of the Customer
Catherine Hanys
Head of Customer Insights
James McGhee
Director of Customer Experience
Aji Ghose
VP, Data & Research
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15:00 - 16:00 BST
Join us for a roundtable discussion where you'll have the opportunity to engage with peers and industry leaders on transforming support data into actionable customer insights.
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