Delighted is feedback collection tool uses the Net Promoter System® across a range of different platforms to gather real feedback from your customers – in minutes, not weeks.
Connect your Delighted data to Chattermill and analyse customer feedback with our platform making it easy to find actionable insights.
User researchers, Product Managers and CX analysts can analyse Delighted feedback at scale with our custom trained AI – surfacing the most critical themes that are driving positive and negative net sentiment. You can use the in-depth analytics capabilities to build custom charts and dashboards to dive deep into customer feedback across different customer segments. It's never been easier to find out why people love using your product and what holds people back from enjoying your product.
Customer service managers can easily track feedback and set alerts to notify you when issues that you care about surface among your customer base – and we have integrations to ensure you can react quickly and track issue resolution.
Delighted is a wonderfully simple solution to collect NPS. Integrate with Chattermill to see what's driving your NPS score, and work out exactly where to focus in order to improve customer happiness.
We integrate with Delighted via their API, fetching all responses periodically.
To set up an integration please send your Delighted API Key to your Chattermill Account Manager or to our support team. You can find your API Key via the Settings page. Please contact Delighted support should you have problems locating it.
Do I need to have a Delighted account to set this up?
Yes, we will need your Delighted API Key which can be found in your settings page.