Dixa helps support teams deliver personalized customer service across all channels such as phone, chat, messaging and email from one screen.
Connect your Dixa data to Chattermill and analyse customer feedback and conversations from Dixa with our platform making it easy to measure performance and find actionable insights.
User researchers and CX analysts can analyse Dixa feedback at scale with our custom trained AI – surfacing the most critical themes that are driving positive and negative net sentiment. You can use the in-depth analytics capabilities to build custom charts and dashboards to dive deep into customer feedback across different customer segments. It's never been easier to find out why people love using your product and what holds people back from enjoying your product.
Customer service managers can easily track feedback and set alerts to notify you when issues that you care about surface among your customer base – and we have integrations to ensure you can react quickly and track issue resolution.
Dixa is the fastest support software for customer-obsessed teams. With the Chattermill x Dixa integration, you can unify, measure and analyze your customer feedback in real time, ensuring your CX is aligned to business goals and improving critical metrics like retention, conversion, and revenue for your company.
Do I need to have a Dixa account to set this up?
Yes, we need you to generate an API token so we can access your data. Instructions on how to do this are here.