Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer.
Connect your Freshdesk data to Chattermill and analyse customer feedback and conversations with our platform making it easy to find actionable insights.
User researchers, Product Managers and CX analysts can analyse Freshdesk support data at scale with our custom trained AI – surfacing the most critical themes that are driving positive and negative net sentiment. You can use the in-depth analytics capabilities to build custom charts and dashboards to dive deep into customer feedback across different customer segments. It's never been easier to find out why people love using your product and what holds people back from enjoying your product.
Customer service managers can easily track feedback and set alerts to notify you when issues that you care about surface among your customer base – and we have integrations to ensure you can react quickly and track issue resolution.
Freshdesk is a simple helpdesk solution which allows you to support your customers easily and quickly. Integrate with Chattermill to discover the key issues driving customer queries, and implement data-driven changes to reduce support queries.
Do I need to have a Freshdesk account to set this up?
Yes, we'll need access via an API Key and you company Domain. Freshdesk's API documentation can be found here.