Slack

Overview

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Slack is where your teams communicate and collaborate. Now customer insights can be part of that workflow too.

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Connect Chattermill to Slack to share what your customers are saying, right where decisions get made. Get instant notifications when metrics change, schedule regular reports, and get alerted when anomalies are detected — all while keeping the right stakeholders in the loop.

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How it works

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Setting up the Chattermill integration for Slack takes just a few clicks. Connect your Chattermill account to Slack, define your triggers, and choose which Slack channel you want notifications to be sent to. 

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Every time a trigger is activated, Chattermill will automatically send a notification to a chosen Slack channel — so the right people see the right information, at the right time.

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When an anomaly is detected: Chattermill continuously monitors your feedback data and sends an alert to Slack when a metric or feedback volume deviates from its expected range. This way you can catch issues before they escalate.

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When a metric changes: Set a threshold for any key metric — NPS, CSAT, customer sentiment, and others — and receive a Slack notification the moment it drops or rises beyond that point. No more manually checking dashboards to spot a shift.

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When new feedback is received: Pick a category or theme and Chattermill will send a Slack notification every time new matching feedback comes in. Stay on top of the topics that matter most to your business.

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Schedule a report or dashboard: Choose any Chattermill report or dashboard and have it sent automatically to Slack on a daily, weekly, or monthly basis. Your teams get a regular pulse on customer feedback without having to log in.

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Connecting Slack

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Chattermill has a one-click integration with Slack. Here's how to get set up:

1. Log in to Chattermill and go to the Settings page.
2. Navigate to Integrations, find Slack among potential integrations, and click Connect account.
3. You'll be redirected to the authorization page — click Allow to give Chattermill access to your Slack workspace.
4. Once authorized, you'll be brought back to the Integrations page. If everything went through successfully, you'll see Slack listed as connected.

If you run into any issues or need more information, reach out to us at support@chattermill.com.

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Create your first workflow 

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Setting up a workflow takes just a few minutes. Log in to Chattermill, head to the Workflows page, and click Create workflow. Choose your trigger, apply filters to focus on the events that matter most, and select Slack notification as your action. Pick the Slack channel where you want notifications to land, and you're done.

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Once your workflow is live, the right teams get notified automatically. Whether it's a drop in sentiment, a spike in complaints, or a shift in a key metric, Chattermill makes sure everyone stays in the loop, priorities are clear, and can act on customer insights quickly.

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