Usabilla believes that by knowing exactly what customers value, companies can build thriving digital platforms that not only drive results but outlast change. Through targeted surveys and embedded feedback options, Usabilla enables you to capture the voice of their customers, collect quantitative along with qualitative data, and turn insights into actions that drive success.
Connect your Usabilla data to Chattermill and analyse customer feedback and conversations with our platform making it easy to find actionable insights.
User Researchers, Product Managers and CX analysts can analyse the feedback collected by Usabilla at scale with our custom trained AI – surfacing the most critical themes that are driving positive and negative net sentiment. You can use the in-depth analytics capabilities to build custom charts and dashboards to dive deep into customer feedback across different customer segments. It's never been easier to find out why people love using your product and what holds people back from enjoying your product.
Customer service managers can easily track feedback and set alerts to notify you when issues that you care about surface among your customer base – and we have integrations to ensure you can react quickly and track issue resolution.
Usabilla believes that by knowing exactly what customers value, companies can build thriving digital platforms that not only drive results but outlast change. Through targeted surveys and embedded feedback options, the Chattermill and Usabilla integration can let enterprises capture the voice of their customers, collect quantitative along with qualitative data, and turn insights into actions that drive success.
To integrate your Usabilla data the first thing you'll need to do is give us access to Usabilla's public API. Please follow the instructions here to generate your
Access Key and
Secret Key: https://support.usabilla.com/hc/en-us/articles/360019493372-Getting-Started-with-the-Usabilla-Public-API.
Then all we need to know is exactly what data you'd like us to pull into Chattermill. There are several different types of feedback:
We need to know the feedback type, and corresponding ID for each data type you want us to analyse. For example:
Send the following information to your Customer Success Manager, or firstname.lastname@example.org, and we'll take it from there!
Do I need to have a Usabilla account to set this up?
Yes, we will need authorization in the form of an Access Key & Secret Key. Instructions for how to generate these can be found here. There are several different types of feedback in Usabilla, so we need the ID of the app or button you wish to analyse.