Would your customers say you’re customer-centric?
If you ended up here, chances are you realize that you and your customers are not quite on the same page. In 2024, there’s no hiding from it. Understanding your customers is the only sustainable way to grow.
To get customers
you need to "get" customers
‘User’, ‘target’, ‘persona’, ‘ticket number’...every department talks about customers, but in ways that are anything but human. We help you see their reality and find actionable insights that lead to growth.
See yourself through the eyes of your customers
Customer-centricity starts and ends with customer feedback.
We help you analyze thousands of customers surveys, support tickets and reviews, so you can see how your customer see you and understand what is most important to them.
Treat your customers how they want to be treated
Different customer segments value different parts of your offering.
We help you understand who your best customers are and what they want, so you can focus on improving the things that matter to them and build the products your customers value.
Show the value of great customer experience
Great customer experience is often seen as a nice-to-have and not a must-have.
We help you clearly prove the value of great CX and show how improving NPS, CSAT or CES, leads to an increase in your revenues, profitability, renewal rates and repeat purchase rates.
Is customer-centricity easier said than done?
Forrester’s research shows that 80% of companies try to improve CX but only 6% see results. We fixed what was in the way...
Reliance on ‘tickbox’ questions
Such surveys may give an indicative evaluation, but tend to lack depth.
Chattermill analyzes unstructured text data to help you make well-informed and proactive business decisions, based on what your customers are actually saying.
Manual analysis
Even the best data has limited use if it’s left to people with limited time on their hands.
Chattermill eliminates the need to manually tag feedback and can process data faster, more accurately, and even connect the dots for you in a new way.
Lack of clear ownership
CX is good when the responsibility for it is shared across departments.
Chattermill puts the digested insights at the fingertips of the entire business - from your CX, Support, Insights and Research teams all the way up to the C-suite.
Relying on assumptions about your customers? Customer reality will surprise you.
Humans are weird. Now more than ever.
See your customers up-close. Find out what they actually need from you.
Chattermill’s CX Intelligence platform helps you find simple improvements that you can realistically implement tomorrow. Our unique approach to Feedback Analytics is what makes us say it with confidence.
Best of breed AI
Our platform integrates Aspect Based Sentiment Analysis with supervised and self-supervised learning - for unrivalled accuracy.
Accurate holistic feedback
We can decode what the customer means, however complex. You see the positives, as much as the negatives.
Scalable actionable insight
Get specific understanding on what actions are needed, regardless of the volume and type of feedback you analyze.
Let us help you see the customer reality
We don’t know what you will uncover. That’s the whole point.
But we do know that our insights will show you the smoothest path to truly understanding your customers and boosting revenue.
But we do know that our insights will show you the smoothest path to truly understanding your customers and boosting revenue.
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