Would your customers say you’re customer-centric?

"Chattermill enables us to go to our leadership team and say, "We want to prioritize this feature next, because we have the data to show that it's a significant pain point for customers.” This makes it incredibly valuable to get our sponsors and leadership team aligned with our priorities."

“To enable us to really achieve our ambitions across the organization - top-down, bottom-up - of being really customer-centric, we wanted to tap into some of the key programs from Experience-Led Growth.”

"As soon as we started using Chattermill, we gained a better understanding of customer opinions about our products. Quite quickly, we were able to make changes that paid for our investment in Chattermill. It's difficult to say how many times it has been paid back over the years, but given the growth of HelloFresh since 2015, it's safe to say that it has been many times over."

"If somebody was on the fence about using Chattermill, I would ask if they truly care about what their customers are saying. If you genuinely want to change your customers' journeys and lives, you need a platform to give you great insights. When it comes to cost, the number of people required to do that project manually would far exceed the cost of the product."

“Chattermill gives us a holistic view of the customer journey, assessing every touchpoint. Many of these touchpoints are crucial for our operational teams, historically less exposed to customer data. This has changed for the better with Chattermill helping us drive this transformation. It provides our teams with the insights needed to prioritize the customer in their decision-making process.”

"We really liked the user experience Chattermill offers, with various analysis options and dashboards that are easy to use, even without specific IT skills. We extended the contract for another two years because we're very happy with how all our colleagues use the platform - it's simple and highly intuitive."

"Chattermill does what no human could - reading thousands of reviews in real-time, categorizing them, assigning sentiment and themes, and making it possible to digest, prioritize, and draw insights from the data. It helps us transfer customer wishes, pain points, and needs into every department at Limehome."

"Chattermill helped us validate our assumptions. We had a specific vision for our product but didn't know if it delivered value for our users. Chattermill not only helped us assess that but also helped us shape our strategy. Each step of our strategy became better informed, allowing us to make more effective decisions moving forward."

"Our initial concerns about using Chattermill were whether it would work with the German language and our specific topics, like off-price e-commerce and outlet centers. However, Chattermill was specifically trained on our data, so it works very well. Plus, it’s easy to set up different dashboards and reports without specific IT knowledge."

"As a User Researcher analyzing a lot of qualitative data, Chattermill is definitely a great place to start assessing opportunities and deciding where to invest my time and effort. It's the first place I go to for uncovering evidence showing what our customers need."