Chattermill X Dixa

Connect your Dixa data to Chattermill

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dixa-feedback

Your customers know what they like, make sure you do too.

Dixa feedback is optimised to be friendly, effective, and conversational. True to this, they use Facebook and Whatsapp as survey channels, putting you closer to your customer. The Chattermill platform unravels the rich context of Dixa channel conversation and lets you view your customer support through customised segments, filters, and categories.

dixa-dashboard

Your customers are the heart of your organisation, stay on top of what they want.

Keeping your customer support channels alive and reactive is the key to surviving unprecedented events. Using Chattermills bespoke analytics on your Dixa feedback will give you the insights that help you make vital decisions when dealing with unpredictable pressures. We are as agile and up-to-date as your customer support, we don’t lose things in translation.

dixa-workflow

Have your workflows keep a look-out whilst you tackle your second priority

Identify your biggest customer pain points within your Dixa data and set up a workflow that keeps your organisatons coming back to it. You have a million other things to do and support teams are worked into the ground. Feel like you signed a world class keeper and use our workflows to guard your interests.

See Chattermill in Action

Connect your Dixa data to Chattermill today

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Case Study

Join Goodiebox and other
extremely ambitious companies that are
reshaping CX

By leveraging Chattermill’s solutions, Goodiebox is now able to quickly uncover the root cause behind their spikes in volume, by automatically analysing the topics of incoming conversations and being able to help members by delivering these insights to the corresponding teams instantaneously. Read the full case study here.

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