Analyze all your customer feedback to get precise customer insights
When Chattermill takes on the burden of unifying and analyzing customer feedback in real time, your team gains clarity and confidence on how to improve the experience of your customers.
Get a single view of the voice of the customer
Chattermil integrates with 50+ different sources of customer feedback – think online reviews, support tickets, customer surveys, chat messages, and more. It unifies insights across the entire customer journey into a single view, breaking data silos and giving your team a shared understanding of the voice of the customer.
Transform feedback into customer insights faster
No more copying and pasting comments into spreadsheets and manually tagging conversations. With Chattermill, our machine-learning models categorise your customer feedback, and you can also create custom themes specific to your needs. Both will save you hours reading, tagging, and analyzing unstructured feedback.
Pinpoint powerful insights with intelligent filters
Filter your customer comments by date, company name, product, and more. Separate power users from occasional buyers, SMB customers from enterprise, and advocates from detractors. Now you can analyze the voice of the customer in hundred different ways, and faster than ever before.
Remove translation barriers, and get complete visibility into your CX
Chattermill supports 100+ languages, more than any other solution on the market. Our advanced machine learning models analyze feedback in the original language and translate it into English so you can easily analyze comments in both language versions.
Easily integrate feedback data from any source
Chattermill natively integrates with over hundreds of different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Get granular insights from your feedback data
Meet with our team to discuss your challenges and see why the world's best brands choose our feedback analytics platform.
What to expect:
A short 15-minute call to understand your specific needs
A tailored 30-minute demo based on your use case
An overview of pricing and implementation
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