Pricing Plans to Propel Your CX

Teams

Powerful features for fast insights across multiple feedback channels.

Multiple Languages
Multiple Channels
Analytics & Dashboards
Standard Integrations
Alerts & Workflows
Standard Tier Volumes

Enterprise

Everything businesses need to unify and understand customer experiences

Advanced Analytics
Premium Integrations
Bespoke Theme Structure
Priority Support
API Access
All features of Chattermill Teams

Chattermill worked really well with our comments data right out of the gate. On top of that the team is great to work with - very responsive, proactive and sharply focused on helping my team succeed.

Alex Genov, Zappos

Head of Customer Resarch

Chattermill has helped us to share customer feedback widely across the business, and the themes/topics have allowed us to identify specific painpoints we may not have picked up otherwise.

Elyssa Figueria, Tesco

Lead Product Analyst

Chattermill enables our teams to take customer insights deeper than ever before and focus on the key factors that make a difference to our users and drive our growth.

Nilan Peiris, Transferwise

VP of Growth

We're here to help

With Chattermill's customer feedback analytics solutions, we help you fully understand your customers and unify your customer feedback data.

Join hundreds of businesses that are using Chattermill to fully understand their customers.

Frequently Asked Questions

What problem does Chattermill solve?

Organizations have a hard time understanding their customers through the myriad of customer feedback they receive on a daily basis. Chattermill unifies massive quantities and varied sources of unstructured feedback, in a variety of different languages, all under a single custom analysis model.

Our sophisticated and proprietary deep learning models ensure speed and accuracy so every team in your organization can build products and deliver services off the back of what your customers want to see. We help you save time and build with intention.

How is Chattermill different from alternative solutions?

Chattermill’s competitive advantage lies in having built our platform around deep learning, the latest generation of machine learning models. This allows us to offer deeper insights than our more established competitors.

Further detail below:

Human level accuracy: Our Aspect-based Sentiment Analysis (ABSA) automatically extracts several salient aspects/themes from a single comment and identifies its sentiment. This is a more nuanced way of performing NLP and allows for deeper insights.

Faster Insights: Our AI tackles the challenge of surfacing insights in a data-driven fashion, so that we reveal what actually matters to customers based on their feedback, instead of any preconceptions we might have about the data.

Advanced Reporting: Powerful, flexible and easy to use analytics for entire teams. Our built-in models help you unlock the key drivers of CX and automatically alerts clients about significant trend shifts in specific metrics of interest.

Flexible Integrations: Seemlessly and holistically integrate with all your tools and workflows.

What size companies does Chattermill work with?

We aim to help companies at all different stages in their CX journey, from smaller companies like Freetrade and Cleo who are just beginning to collect feedback, to those with quite sophisticated systems in place like Uber and Transferwise.

For startups, usually companies (10-50 people), we have a CX for Scale Ups plan that aims to help smaller companies equip themselves with a real time view of what customers are thinking and feeling as they grow.

To learn more about if and how you qualify, book a demo with one of our sales representatives.

What does Chattermill integrate with? And from what sources does Chattermill collect data from?

We integrate with most systems where you are collecting open-text feedback from customers, including:

App Store and Google Play reviews

Customer support tickets: from Zendesk, Intercom, Freshdesk and more.

Online reviews: from Trustpilot, Google Reviews etc.

Customer surveys: from Survey Monkey, Usabilla, Typeform, Hotjar etc.

Social: from Sprinklr, Sprout Social etc.

Our flexible data handling enables real-time CX data sharing across your company. To read more about our integrations click here.

How secure will my data be with Chattermill?

How does Chattermill support remote work?

Chattermill’s CX analytics platform is designed to break down silos and geographical barriers.

By collecting all of your customer feedback - across different sources, formats and languages, all in real-time, and arraying it all in one place - we help your company understand core drivers of your customers’ experiences across each touchpoint, and share all that customer feedback with powerful integrations, workflows or report sharing for a holistic customer understanding experience.

To learn more about how we support Remote Teams, please read more here