ROI calculator for Retail & E-commerce

How much could you save by cutting down on product returns?

Want to reduce the cost of returns? With Chattermill, you’ll gain a clearer understanding of why customers return your products, along with precise, actionable insights to help you reduce those returns effectively.
Adjust the values below to estimate how much you could save with Chattermill.

Number of Orders
What’s the average number of orders you receive each year?
% of Orders Returned
How many of your orders get returned by customers?
Cost per Return
How much does one return usually cost you?
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Calculate
$375,000
Total Number of Returns
The average number of returns you receive each year.
$13,125,0000
Total Cost of Returns
How much you spend on returns each year.
Potential impact of CX Intelligence
Conservative
Realistic
Best-case
Expected Reduction in Returns
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Total Number of Returns After CXI
375,000
375,000
375,000
Total Cost of Returns After CXI
$12,468,750
$12,206,250
$11,812,500
Returns Cost Savings
$656,250
$918,750
$1,312,500

Frequently Asked Questions

What is the Chattermill ROI Calculator?

The Chattermill ROI Calculator estimates how much you could save by reducing product returns. By helping you understand the reasons behind returns through customer feedback, Chattermill enables your team to identify issues and take action to lower return rates and related costs.

How is the ROI calculated?

Our ROI formulas are fully transparent - you can download the detailed methodology PDF here. We calculate ROI based on the inputs you provide (such as number of orders, return rate, and average cost per return), along with average improvements in return rates observed among Chattermill customers with similar profiles.

Why are there three different ROI estimates?

The calculator gives you three ROI estimates to show a range of possible outcomes.

- Conservative: assumes a 5% reduction in product returns
- Realistic: assumes a 7% reduction in product returns
- Best case: assumes a 10% reduction in product returns

These percentages are based on average improvements seen by Chattermill customers in a similar business context. You can use them as benchmarks or adjust the inputs to better reflect your own business context.

How is the 'Total Number of Returns after CXI' calculated?

This number reflects your estimated returns after using Chattermill. We apply a 5%, 7%, and 10% reduction to your current annual returns, based on average improvements seen by Chattermill customers.
The exact formula is: (Total number of orders × return rate) – (Total number of returns × 5%, 7%, or 10%).

How is the 'Total Cost of Returns after CXI' calculated?

This number shows your estimated return costs after using Chattermill. We take your original number of returns and apply a 5%, 7%, or 10% reduction, then multiply that by your average cost per return.
Formula:(Total Number of Returns after CXI) × (Average Cost per Return)

How is 'Returns Cost Savings' calculated?

This number shows how much you could save on return costs after using Chattermill. It’s the difference between your current total return costs and the estimated return costs after implementing CXI.
Formula: (Total Number of Returns × Average Cost per Return) – (Total Number of Returns after CXI × Average Cost per Return)

This gives you an estimate of the potential cost savings based on typical improvements seen by Chattermill customers.

How can I contact the sales team?

You can reach out to our sales team here to schedule a personalized Chattermill demo tailored to your specific business goals.

Discover the impact Chattermill can make from day one.

Book a personalized demo to explore how it fits your organization’s needs.
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