ROI calculator for Retail & E-commerce
How much could you save by cutting down on product returns?
Want to reduce the cost of returns? With Chattermill, you’ll gain a clearer understanding of why customers return your products, along with precise, actionable insights to help you reduce those returns effectively.
Adjust the values below to estimate how much you could save with Chattermill.
How Brands Achieve ROI with Chattermill
"The ROI is very clear to us. It’s definitely worth it, and we see the return on investment on a monthly basis, making its value evident to us.”
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"Customer feedback insights from Chattermill have driven key changes, unlocking new revenue streams, brands, and expanded product options."
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"The return on investment with Chattermill is exceptional. It’s incredibly cost-effective compared to the resources and effort required to achieve the same results manually. With Chattermill, we receive insights and results that are both more consistent and cost-effective than traditional methods."
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"The return on investment has been pretty immediate, and it's been pretty obvious. Our NPS went from plus 9 last year to plus 22 this year, which is an incredible 144% increase. We've also seen a great increase in our app. It went from 1.1 on the app store rating, to 4.8, which is now the highest-rated app in the marketplace.”
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Frequently Asked Questions
CX Intelligence platforms like Chattermill help businesses listen to customer feedback across all sources, understand the key drivers of sentiment and behavior, and act on clear, actionable insights.
Unlike other solutions, CX Intelligence reveals why feedback matters and what to do next. Instead of just knowing customers are churning, Chattermill helps you understand the root causes and identify specific actions to improve retention, increase CLTV, and drive repeat purchases.
The result? Faster, data-driven decisions that directly impact customer satisfaction and business growth.
The Chattermill ROI Calculator estimates how much you could save by reducing product returns. By helping you understand the reasons behind returns through customer feedback, Chattermill enables your team to identify issues and take action to lower return rates and related costs.
Our ROI formulas are fully transparent - you can download the detailed methodology PDF here. We calculate ROI based on the inputs you provide (such as number of orders, return rate, and average cost per return), along with average improvements in return rates observed among Chattermill customers with similar profiles.
The calculator gives you three ROI estimates to show a range of possible outcomes.
- Conservative: assumes a 5% reduction in product returns
- Realistic: assumes a 7% reduction in product returns
- Best case: assumes a 10% reduction in product returns
These percentages are based on average improvements seen by Chattermill customers in a similar business context. You can use them as benchmarks or adjust the inputs to better reflect your own business context.
This number reflects your estimated returns after using Chattermill. We apply a 5%, 7%, and 10% reduction to your current annual returns, based on average improvements seen by Chattermill customers.
The exact formula is: (Total number of orders × return rate) – (Total number of returns × 5%, 7%, or 10%).
This number shows your estimated return costs after using Chattermill. We take your original number of returns and apply a 5%, 7%, or 10% reduction, then multiply that by your average cost per return.
Formula:(Total Number of Returns after CXI) × (Average Cost per Return)
This number shows how much you could save on return costs after using Chattermill. It’s the difference between your current total return costs and the estimated return costs after implementing CXI.
Formula: (Total Number of Returns × Average Cost per Return) – (Total Number of Returns after CXI × Average Cost per Return)
This gives you an estimate of the potential cost savings based on typical improvements seen by Chattermill customers.
You can reach out to our sales team here to schedule a personalized Chattermill demo tailored to your specific business goals.