Introduction to Theme Structure
Our powerful AI creates theme structures to cut through the noise, and surface insightful customer sentiment about your brand, product, or service.
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Product Demo Series
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Custom Segments
Segment your user groups to prioritise product development and tailor exceptional service for your priority customer segments.
Share Comment Report
Use shareable Comment Reports to make sure important customer feedback is seen by key decision makers at the right time.
Analytics: Chart Types
Analytics allows you to visualize your data in a series of charts, tracking everything from high-level trends to granular metric changes.
Sentiment Distribution
Zoom in on customer sentiment to understand the drivers that are having the greatest impact on your customer experience.
Dashboards
Use dashboards to create compelling stories with your data tailored to the relevant stakeholder, and turn figures into actionable insights.
Workflows
Workflows automates the manual process of tracking and monitoring important customer feedback and metrics,and instantly shares the right information with the right people.
Manage Tags
Adding custom Tags to your comments lets you add an even more granular level of analysis to your feedback.
Comment Export
Chattermill exports can be pushed back to your Data Warehouse, or uploaded to data visualisation tools for additional layers of enrichment and analysis.
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Measure customer sentiment to understand the drivers that are having the greatest impact on your customer experience.
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